Issues with Arabic fonts for Educational PDFs for Digital customers

Resolved

Degraded performance

Started about 2 years agoLasted about 10 hours

Affected

Inform Consent Suite

London

India

Australia

Updates

Resolved
March 03, 2023 at 10:44:58 PM
Resolved
March 03, 2023 at 10:44:58 PM
This incident has been resolved.
Identified
March 03, 2023 at 1:39:37 PM
Identified
March 03, 2023 at 1:39:37 PM
We have identified the issue and are working on a resolution, as a temporary workaround Digital customers requiring Arabic translations of subscribed documents can find them in the Inform PDF Download Centre.
Investigating
March 03, 2023 at 12:55:01 PM
Investigating
March 03, 2023 at 12:55:01 PM
We are currently investigating this incident.

EIDO Healthcare - Issues with Arabic fonts for Educational PDFs for Digital customers – Incident details