EIDO Healthcare - Issues with Arabic fonts for Educational PDFs for Digital customers – Incident details

All systems operational

Issues with Arabic fonts for Educational PDFs for Digital customers

Resolved
Degraded performance
Started over 2 years agoLasted about 10 hours

Affected

Inform Consent Suite

Degraded performance from 12:55 PM to 10:44 PM

London

Degraded performance from 12:55 PM to 10:44 PM

India

Degraded performance from 12:55 PM to 10:44 PM

Australia

Degraded performance from 12:55 PM to 10:44 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified the issue and are working on a resolution, as a temporary workaround Digital customers requiring Arabic translations of subscribed documents can find them in the Inform PDF Download Centre.

  • Investigating
    Investigating

    We are currently investigating this incident.