Consent forms loading slowly

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Degraded performance

Started about 3 years agoJuly 14, 2023Lasted 6 days9:32:37 AMJuly 20, 20231:10:36 PMUTC

Affected

Digital Consent

London

Australia

Updates

Resolved
July 20, 2023 at 1:10:36 PMUTC
Resolved
July 20, 2023 at 1:10:36 PMUTC
A patch has been released to improve the load time.
Investigating
July 14, 2023 at 9:32:37 AMUTC
Investigating
July 14, 2023 at 9:32:37 AMUTC
Some users may experience a slow response when starting a consent form via the dashboard. The consent form will load eventually and can still be completed.

Our team are investigating the source of this issue and will update with more information.

Radar Healthcare - Consent forms loading slowly – Incident details