EIDO Healthcare - Download centre is down – Incident details

Download centre is down

Resolved
Major outage
Started about 4 years agoLasted about 1 hour

Affected

Inform PDF Download Centre

Major outage from 9:10 AM to 10:17 AM

London

Major outage from 9:10 AM to 10:17 AM

Canada

Major outage from 9:10 AM to 10:17 AM

Updates
  • Resolved
    Resolved

    New backup restore has resolved the issues.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    Hot fix has was not successful, rolling back to a previous version

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    There was an issue with the database which has been identified, we are rolling back to a know working backup now

  • Investigating
    Investigating

    We are currently investigating this incident.