Download centre is down

Resolved

Major outage

Started about 4 years agoLasted about 1 hour

Affected

Inform PDF Download Centre

London

Canada

Updates

Resolved
February 15, 2021 at 10:17:02 AM
Resolved
February 15, 2021 at 10:17:02 AM
New backup restore has resolved the issues.
Monitoring
February 15, 2021 at 10:09:59 AM
Monitoring
February 15, 2021 at 10:09:59 AM
We implemented a fix and currently monitoring the result.
Identified
February 15, 2021 at 9:28:56 AM
Identified
February 15, 2021 at 9:28:56 AM
Hot fix has was not successful, rolling back to a previous version
Monitoring
February 15, 2021 at 9:14:46 AM
Monitoring
February 15, 2021 at 9:14:46 AM
We implemented a fix and currently monitoring the result.
Identified
February 15, 2021 at 9:12:02 AM
Identified
February 15, 2021 at 9:12:02 AM
There was an issue with the database which has been identified, we are rolling back to a know working backup now
Investigating
February 15, 2021 at 9:10:24 AM
Investigating
February 15, 2021 at 9:10:24 AM
We are currently investigating this incident.

EIDO Healthcare - Download centre is down – Incident details