EIDO Healthcare - Some customers experiencing issues with PDF downloads on older systems – Incident details

All systems operational

Some customers experiencing issues with PDF downloads on older systems

Resolved
Partial outage
Started about 5 years agoLasted about 23 hours

Affected

Patient Information PDF Download Centre

Partial outage from 2:45 PM to 2:06 PM

London

Partial outage from 2:45 PM to 2:06 PM

Australia

Partial outage from 2:45 PM to 2:06 PM

Canada

Partial outage from 2:45 PM to 2:06 PM

Updates
  • Resolved
    Resolved

    This issue has been resolved.

  • Monitoring
    Monitoring

    We've deployed a fix and are monitoring the result.

  • Identified
    Identified

    We have identified the issue and are working on a fix. Customers experiencing this issue who have Large Print subscriptions can use Large Print versions of the documents as a temporary workaround.

  • Investigating
    Investigating

    We are currently investigating this incident.