EIDO Healthcare - Field value mapping failures – Incident details

All systems operational

Field value mapping failures

Resolved
Degraded performance
Started about 3 years agoLasted 1 day

Affected

Inform Consent Suite

Degraded performance from 12:04 PM to 5:30 PM

London

Degraded performance from 12:04 PM to 5:30 PM

India

Degraded performance from 12:04 PM to 5:30 PM

Australia

Degraded performance from 12:04 PM to 5:30 PM

Updates
  • Resolved
    Resolved

    We just resolved the issue!

  • Identified
    Identified

    We have identified the issue and are working on a resolution.

    As a temporary workaround consent validation will be moved to the following working fields:

    • Date of birth
    • First Name
    • Last Name
    • Postal Code
  • Investigating
    Investigating

    We are currently investigating this incident.