Document downloads failing

Resolved

Degraded performance

Started about 2 years agoLasted about 1 hour

Affected

Inform PDF Download Centre

London

Australia

Canada

Updates

Resolved
October 13, 2023 at 3:21:03 PM
Resolved
October 13, 2023 at 3:21:03 PM
Performance issues have been resolved.
Update
October 13, 2023 at 2:53:00 PM
Update
October 13, 2023 at 2:53:00 PM
The download failures have been resolved but performance is still degraded, we will continue to monitor the situation.
Monitoring
October 13, 2023 at 2:46:06 PM
Monitoring
October 13, 2023 at 2:46:06 PM
We are adding an additional instance to increase capacity and are monitoring the result.
Update
October 13, 2023 at 2:17:49 PM
Update
October 13, 2023 at 2:17:49 PM
Issue appears to be intermittently affecting requests, but performance has deteriorated significantly, we are continuing to investigate.
Investigating
October 13, 2023 at 2:10:37 PM
Investigating
October 13, 2023 at 2:10:37 PM
We are currently investigating this incident.

EIDO Healthcare - Document downloads failing – Incident details