Document downloads failing in Download Centre

Resolved

Partial outage

Started over 1 year agoLasted about 1 hour

Affected

Inform PDF Download Centre

London

Updates

Resolved
February 15, 2024 at 11:42:50 AM
Resolved
February 15, 2024 at 11:42:50 AM
This incident has been resolved.
Monitoring
February 15, 2024 at 10:51:40 AM
Monitoring
February 15, 2024 at 10:51:40 AM
We've deployed a fix and are monitoring the result
Identified
February 15, 2024 at 10:28:03 AM
Identified
February 15, 2024 at 10:28:03 AM
We've identified the issue as a bad database copy and are restoring a known-working image.
Investigating
February 15, 2024 at 10:23:17 AM
Investigating
February 15, 2024 at 10:23:17 AM
We are currently investigating this incident.

EIDO Healthcare - Document downloads failing in Download Centre – Incident details