EIDO Healthcare - Some PDF downloads are failing in the Download Centre – Incident details

All systems operational

Some PDF downloads are failing in the Download Centre

Resolved
Major outage
Started about 2 months agoLasted 32 minutes

Affected

Inform PDF Download Centre

Partial outage from 12:20 PM to 12:31 PM, Major outage from 12:31 PM to 12:39 PM, Operational from 12:39 PM to 12:51 PM

London

Partial outage from 12:20 PM to 12:31 PM, Major outage from 12:31 PM to 12:39 PM, Operational from 12:39 PM to 12:51 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've rolled out the known-good image and are confirming this has resolved the issue.

  • Identified
    Identified

    An issue has been found with the most recent system image. We are restoring from a known-good backup.

  • Investigating
    Investigating
    We are currently investigating this incident.