EIDO Healthcare - Notice history

Experiencing partially degraded performance

EIDO Corporate Website - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

EIDO Educate - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025
Aug 2025
Sep 2025

Notice history

Sep 2025

Email to patient feature fails when attaching multiple PDF documents
  • Identified
    Identified

    We have identified the cause of the issue and are working on a fix which should be included in the next patch release.

    In the meantime, we ask that customers send individual emails for each PDF attachment as needed and we apologise for any inconvenience caused while we work to resolve this.

  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2025

Inform Consent Suite v6.7.11 Patch Deployment
  • Completed
    August 28, 2025 at 8:00:00 PM
    Completed
    August 28, 2025 at 8:00:00 PM
    Maintenance has completed successfully
  • In progress
    August 28, 2025 at 5:00:01 PM
    In progress
    August 28, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    August 28, 2025 at 5:00:00 PM
    Planned
    August 28, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v6.7.10 Patch Deployment
  • Completed
    August 19, 2025 at 7:40:00 PM
    Completed
    August 19, 2025 at 7:40:00 PM
    Maintenance has completed successfully
  • In progress
    August 19, 2025 at 5:00:01 PM
    In progress
    August 19, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    August 19, 2025 at 5:00:00 PM
    Planned
    August 19, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance (India)
  • Completed
    August 19, 2025 at 2:00:00 PM
    Completed
    August 19, 2025 at 2:00:00 PM
    Maintenance has completed successfully
  • In progress
    August 19, 2025 at 12:00:01 PM
    In progress
    August 19, 2025 at 12:00:01 PM
    Maintenance is now in progress
  • Planned
    August 19, 2025 at 12:00:00 PM
    Planned
    August 19, 2025 at 12:00:00 PM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance (Australia)
  • Completed
    August 19, 2025 at 10:00:00 AM
    Completed
    August 19, 2025 at 10:00:00 AM
    Maintenance has completed successfully
  • In progress
    August 19, 2025 at 8:00:01 AM
    In progress
    August 19, 2025 at 8:00:01 AM
    Maintenance is now in progress
  • Planned
    August 19, 2025 at 8:00:00 AM
    Planned
    August 19, 2025 at 8:00:00 AM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance
  • Completed
    August 06, 2025 at 1:00:00 PM
    Completed
    August 06, 2025 at 1:00:00 PM
    Maintenance has completed successfully
  • In progress
    August 06, 2025 at 12:00:01 PM
    In progress
    August 06, 2025 at 12:00:01 PM
    Maintenance is now in progress
  • Planned
    August 06, 2025 at 12:00:00 PM
    Planned
    August 06, 2025 at 12:00:00 PM
    We are planning for a scheduled maintenance during that time.

Jul 2025

Inform Consent Suite v6.7.9 Patch Deployment
  • Completed
    July 28, 2025 at 8:00:00 PM
    Completed
    July 28, 2025 at 8:00:00 PM
    Maintenance has completed successfully
  • In progress
    July 28, 2025 at 5:00:01 PM
    In progress
    July 28, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    July 28, 2025 at 5:00:00 PM
    Planned
    July 28, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance (India)
  • Completed
    July 28, 2025 at 2:00:00 PM
    Completed
    July 28, 2025 at 2:00:00 PM
    Maintenance has completed successfully
  • In progress
    July 28, 2025 at 12:00:01 PM
    In progress
    July 28, 2025 at 12:00:01 PM
    Maintenance is now in progress
  • Planned
    July 28, 2025 at 12:00:00 PM
    Planned
    July 28, 2025 at 12:00:00 PM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance (Australia)
  • Completed
    July 28, 2025 at 1:00:00 PM
    Completed
    July 28, 2025 at 1:00:00 PM
    Maintenance has completed successfully
  • In progress
    July 28, 2025 at 10:00:01 AM
    In progress
    July 28, 2025 at 10:00:01 AM
    Maintenance is now in progress
  • Planned
    July 28, 2025 at 10:00:00 AM
    Planned
    July 28, 2025 at 10:00:00 AM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance
  • Completed
    July 23, 2025 at 1:30:00 PM
    Completed
    July 23, 2025 at 1:30:00 PM
    Maintenance has completed successfully
  • In progress
    July 23, 2025 at 12:00:01 PM
    In progress
    July 23, 2025 at 12:00:01 PM
    Maintenance is now in progress
  • Planned
    July 23, 2025 at 12:00:00 PM
    Planned
    July 23, 2025 at 12:00:00 PM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance
  • Completed
    July 22, 2025 at 2:00:00 PM
    Completed
    July 22, 2025 at 2:00:00 PM
    Maintenance has completed successfully
  • In progress
    July 22, 2025 at 12:00:01 PM
    In progress
    July 22, 2025 at 12:00:01 PM
    Maintenance is now in progress
  • Planned
    July 22, 2025 at 12:00:00 PM
    Planned
    July 22, 2025 at 12:00:00 PM
    We are planning for a scheduled maintenance during that time.

Jul 2025 to Sep 2025

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