Duration: 2 hours

Affected Components: London

Feb 23, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 23, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: India

Feb 23, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 23, 12:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: Australia

Feb 23, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 23, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 23, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 hours

Affected Components: London, , India, Australia, Inform Consent Suite →

Feb 11, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 11, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 11, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: London

Feb 4, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 4, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 4, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 32 minutes

Affected Components: London, Australia, , Canada, Inform PDF Download Centre →

Jan 28, 11:23:32 GMT+0
Investigating - We are currently investigating an incident where the content expiry date is not displaying the correct value for some customers..

Jan 28, 11:55:09 GMT+0
Identified - We've identified the cause of the issue, and have determined this only affects sub-organisations. We are working on a fix..

Jan 28, 13:55:42 GMT+0
Resolved - We have deployed a fix and confirmed this issue has been resolved..

Duration: 4 hours

Affected Components: London

Jan 14, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 14, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 14, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour and 30 minutes

Affected Components: London, , India, Australia, Inform Consent Suite →

Dec 17, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 17, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 17, 19:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: London

Dec 10, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 10, 20:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 10, 18:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: India

Dec 10, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 10, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 10, 12:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: Australia

Dec 10, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 10, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 10, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 44 minutes

Affected Components: Australia, London, Canada

Dec 5, 08:53:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 5, 09:17:44 GMT+0
Identified - We've identified the cause of the issue, the outage was the result of a garbled response being received from our service desk provider for the links to our terms/policies, the garbled XML then caused that upstream outage to cascade..

Dec 5, 09:37:13 GMT+0
Resolved - We have added some more graceful error handling to prevent an outage cascade like this in the future, and this incident is now resolved..

Duration: 2 hours

Affected Components: London

Nov 28, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time on all HL7 Translators on UK Sandbox. The service won't be available for approximately an hour. For the avoidance of any doubt, this will NOT affect UK Production HL7 Translators. .

Nov 28, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 28, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 minute

Affected Components: Australia

Nov 18, 11:48:48 GMT+0
Investigating - Inform Consent Suite - Australia cannot be accessed at the moment. This incident was created by an automated monitoring service..

Nov 18, 11:49:51 GMT+0
Resolved - Inform Consent Suite - Australia is now operational! This update was created by an automated monitoring service..

Duration: 3 hours and 14 minutes

Affected Components: EIDO Corporate Website, London, , India, Australia, Inform Consent Suite →

Nov 18, 14:58:43 GMT+0
Resolved - This incident appears to be resolved. <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>.

Nov 18, 11:45:00 GMT+0
Investigating - This incident is ongoing..

Nov 18, 12:10:00 GMT+0
Monitoring - Service appears to be returning to normal, although the incident on Cloudflare's status page is still showing as under investigation: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>.

Duration: 2 hours

Affected Components: London

Oct 15, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 15, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 15, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: India

Oct 15, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 15, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 15, 12:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: Australia

Oct 15, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 15, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 15, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: London, , India, Australia, Inform Consent Suite →

Oct 8, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 8, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 8, 19:00:00 GMT+0
Completed - Maintenance is now in progress.

Duration: 2 hours

Affected Components: India

Oct 8, 12:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 8, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 8, 14:30:00 GMT+0
Completed - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Australia

Oct 8, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 8, 10:00:00 GMT+0
Completed - Maintenance is now in progress.

Oct 8, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 hours

Affected Components: London

Oct 7, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 7, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 7, 19:00:00 GMT+0
Completed - Maintenance is now in progress.

Duration: 2 hours

Affected Components: London

Oct 2, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 2, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: India

Oct 2, 12:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 2, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: Australia

Oct 2, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 2, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 2, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours

Affected Components: London

Sep 25, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 25, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 25, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: India

Sep 25, 12:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 25, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 25, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 2 hours

Affected Components: Australia

Sep 25, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 25, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 25, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: London

Sep 18, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 18, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 18, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 3 days, 21 hours and 51 minutes

Affected Components: Australia, , London, India, Inform Consent Suite →

Sep 1, 10:50:18 GMT+0
Investigating - We are currently investigating this incident..

Sep 5, 08:41:36 GMT+0
Resolved - The patch release last night has resolved this issue..

Sep 1, 11:02:39 GMT+0
Identified - We have identified the cause of the issue and are working on a fix which should be included in the next patch release. In the meantime, we ask that customers send individual emails for each PDF attachment as needed and we apologise for any inconvenience caused while we work to resolve this..

Duration: 23 hours and 7 minutes

Affected Components: London

Aug 5, 16:37:02 GMT+0
Identified - We've identified the cause of the issue and are working on a fix..

Aug 5, 15:35:11 GMT+0
Investigating - We are currently investigating this incident..

Aug 6, 14:41:45 GMT+0
Resolved - This issue has been resolved. Any customers who are still seeing issues please log out of the dashboard and back in to pull the latest procedure list..

Duration: 30 minutes

Affected Components: Australia, London, Canada, , Inform PDF Download Centre →

Aug 4, 10:49:29 GMT+0
Monitoring - Service has been restored and we are investigating the root cause..

Aug 4, 10:40:12 GMT+0
Investigating - We are currently investigating this incident..

Aug 4, 11:10:08 GMT+0
Resolved - The issue appears to have been caused by an index failure on the admin server leading to a cascade of the regional nodes. The upcoming upgrade of this system will address this and other issues..

Duration: 28 days, 18 hours and 23 minutes

Affected Components: Australia, London, India

Jun 18, 14:25:13 GMT+0
Monitoring - We are currently investigating this incident as a high priority. If any customers experience this issue please email \[support@eidohealthcare.com\](mailto:support@eidohealthcare.com) for assistance..

Jun 18, 15:27:23 GMT+0
Monitoring - We have determined this issue appears to only have affected a single procedure: Local Anaesthetic (A03), and appears to be related to a bug in the publication flow. We have re-published this content and the issue should now be resolved, however we are continuing our investigation to determine the root cause and have temporarily disabled the publication workflow while we do so. Further updates will be posted to this incident..

Jul 17, 08:48:08 GMT+0
Resolved - Last night's deployment resolved the issue with the publication flow and this issue is now resolved..

Duration: 5 days and 10 minutes

Affected Components: Australia, London, India

Apr 3, 08:32:48 GMT+0
Identified - We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a "Site cannot be reached" or "Having trouble loading this page" error. The current workaround for this issue is to head directly to "<https://uk.eidodigital.com>" (UK customers), "[https://australia.eidodigital.com](https://australia.eidodigital.com/)" (Australia customers), or "<https://india.eidodigital.com>" (India customers) but we are prioritising a resolution..

Apr 8, 08:42:36 GMT+0
Resolved - This issue has now been resolved. Any customers still experiencing the issue are advised to clear their browser cache to ensure the latest version of the application is loaded, and clear the URL path one final time by visiting the links below: * <https://uk.eidodigital.com> (UK customers) * <https://australia.eidodigital.com> (Australia customers) * <https://india.eidodigital.com> (India customers).

Duration: 1 day and 21 minutes

Affected Components: Australia

Mar 2, 21:09:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 2, 21:30:00 GMT+0
Resolved - The Australia region does not appear to have been covered by the fix rolled out on Friday. The fix has now been applied to this region's infrastructure and the issue has been resolved..

Duration: 1 hour and 22 minutes

Affected Components: London

Feb 28, 09:26:14 GMT+0
Investigating - We are currently investigating this incident..

Feb 28, 09:53:53 GMT+0
Identified - A fix deployed yesterday afternoon to resolve an issue with low-resolution front covers introduced a bug with the garbage collection which resulted in the front cover background being empty after a set number of covers had been regenerated. We are currently working on rolling out a fix..

Feb 28, 10:13:42 GMT+0
Identified - We are rolling out a fix to all affected customers, full functionality should be restored shortly..

Feb 28, 10:48:26 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 51 minutes

Affected Components: London

Feb 27, 13:07:18 GMT+0
Resolved - This incident has been resolved..

Feb 27, 09:16:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 27, 10:06:00 GMT+0
Investigating - Service has been restored, we are still investigating the cause..

Feb 27, 13:07:10 GMT+0
Identified - The service running the shortcode system encountered an error and stopped, and a recent update removed the automated restart of this service in the event of failure. This has now been remedied..

Duration: 30 minutes

Affected Components: London

Feb 24, 09:26:28 GMT+0
Resolved - Both of these issues have now been resolved..

Feb 24, 08:56:52 GMT+0
Investigating - We are currently investigating this incident..

Feb 24, 09:01:55 GMT+0
Investigating - Printing is also currently not working for all documents. We are investigating this urgently..

Feb 24, 09:09:17 GMT+0
Identified - We've identified the issue and are rolling out a fix..

Feb 24, 09:13:55 GMT+0
Monitoring - We have deployed a fix and are monitoring the result..

Duration: 4 hours and 46 minutes

Affected Components: Australia, London, India

Feb 3, 12:09:27 GMT+0
Investigating - We are aware of an issue sending emails currently via the consent suite. We are investigating this incident and will update once more is known. .

Feb 3, 12:57:29 GMT+0
Identified - The issue has been identifed and is relating to a bounce rate threshold with the email sending partner. The team are working to reinstate this service with the partner. In the meantime, we suggest customers use SMS, as this is working as expected. .

Feb 3, 16:55:51 GMT+0
Resolved - This incident has been resolved. The partner email provider have reinstated the service. Note that any consent sessions sent to patients during this time will not have been received. We suggest you send these again by going to the patient session summary screen > select "Menu" and then "Resend Link". .

Duration: 30 minutes

Affected Components: London

Jan 16, 15:15:00 GMT+0
Identified - The resolution of the earlier HL7 incident led to a bad image being applied to the production environment in error, causing login failures..

Jan 16, 15:19:00 GMT+0
Monitoring - A known-good image was deployed to the production cluster and we are monitoring the fix..

Jan 16, 15:30:00 GMT+0
Resolved - Service restored..

Jan 16, 15:00:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 19 minutes

Affected Components: London

Jan 16, 10:56:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 16, 11:00:00 GMT+0
Identified - HL7 service connector was restarted by a monitoring service..

Jan 16, 11:15:00 GMT+0
Resolved - HL7 services restored and system is fully operational..

Duration: 32 minutes

Affected Components: London

Oct 3, 12:20:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 3, 12:31:43 GMT+0
Identified - An issue has been found with the most recent system image. We are restoring from a known-good backup..

Oct 3, 12:39:59 GMT+0
Monitoring - We've rolled out the known-good image and are confirming this has resolved the issue..

Oct 3, 12:51:48 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 20 minutes

Affected Components: London

Feb 15, 10:23:17 GMT+0
Investigating - We are currently investigating this incident..

Feb 15, 10:28:03 GMT+0
Identified - We've identified the issue as a bad database copy and are restoring a known-working image..

Feb 15, 11:42:50 GMT+0
Resolved - This incident has been resolved..

Feb 15, 10:51:40 GMT+0
Monitoring - We've deployed a fix and are monitoring the result.

Duration: 1 day, 22 hours and 12 minutes

Affected Components: Australia, London, India

Jan 15, 11:53:31 GMT+0
Investigating - We are currently investigating this incident..

Jan 15, 14:58:42 GMT+0
Identified - We have replicated and identified the issue. It only affects those customers who are using Custom Procedures and wish to consent for one. There is a manual fix, which is to switch any custom procedures to "consentable" that you with to add onto a consent form. A system wide fix will be deployed during a maintenance window on the evening of 16th January..

Jan 17, 10:05:05 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 10 minutes

Affected Components: Canada, London, Australia

Oct 13, 14:10:37 GMT+0
Investigating - We are currently investigating this incident..

Oct 13, 15:21:03 GMT+0
Resolved - Performance issues have been resolved..

Oct 13, 14:17:49 GMT+0
Investigating - Issue appears to be intermittently affecting requests, but performance has deteriorated significantly, we are continuing to investigate..

Oct 13, 14:46:06 GMT+0
Monitoring - We are adding an additional instance to increase capacity and are monitoring the result..

Oct 13, 14:53:00 GMT+0
Monitoring - The download failures have been resolved but performance is still degraded, we will continue to monitor the situation..

Duration: 29 minutes

Affected Components: Canada, London, Australia

Oct 13, 07:09:21 GMT+0
Investigating - We are currently investigating this incident..

Oct 13, 07:17:09 GMT+0
Identified - We have identified the issue as an index failure in the database and are currently re-indexing..

Oct 13, 07:24:13 GMT+0
Monitoring - Reindex is underway and document downloads are once again working. We are monitoring the situation and verifying all functionality has been restored..

Oct 13, 07:38:21 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 41 minutes

Affected Components: Australia, India

Aug 30, 08:41:36 GMT+0
Resolved - This incident has been resolved..

Aug 30, 08:32:04 GMT+0
Monitoring - An issue with the cluster configuration upgrade has been detected following the recent maintenance upgrade, and the previous known-good configuration has been rolled back which we are monitoring..

Aug 30, 06:01:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 22 minutes

Affected Components: Canada, London, Australia

Aug 4, 10:08:21 GMT+0
Investigating - We are currently investigating this incident..

Aug 4, 10:11:11 GMT+0
Identified - We've identified the issue and have rolled out a fix..

Aug 4, 10:30:00 GMT+0
Resolved - This incident has been resolved..

Aug 4, 10:11:32 GMT+0
Monitoring - We are currently monitoring the result of the fix..

Duration: 7 hours and 6 minutes

Affected Components: Australia, London, India

Jul 26, 13:48:35 GMT+0
Identified - We've identified the issue and the patch will be deployed in the maintenance window this evening..

Jul 26, 10:46:13 GMT+0
Investigating - It is currently not possible to complete a compound workflow. Confirmation of consent cannot be taken. The team are investigating and we will post a resolution time once known..

Jul 26, 17:52:19 GMT+0
Resolved - This incident has been resolved..

Duration: 6 days, 3 hours and 38 minutes

Affected Components: Australia, London

Jul 14, 09:32:37 GMT+0
Investigating - Some users may experience a slow response when starting a consent form via the dashboard. The consent form will load eventually and can still be completed. Our team are investigating the source of this issue and will update with more information. .

Jul 20, 13:10:36 GMT+0
Resolved - A patch has been released to improve the load time..