EIDO Healthcare Status - Incident history https://status.eidohealthcare.com EIDO Healthcare Wed, 22 Apr 2026 17:00:00 +0000 Scheduled Maintenance (UK) Type: Maintenance Duration: 1 hour Affected Components: London Apr 22, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 22, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 22, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 22 Apr 2026 17:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmoa2szgm005mq3sp2oofthpa https://status.eidohealthcare.com/maintenance/cmoa2szgm005mq3sp2oofthpa Digital Consent Patch Deployment v7.0.8 Type: Maintenance Duration: 2 hours Affected Components: London, Australia Apr 16, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 16, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 16, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 16 Apr 2026 17:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmo1hrz06004tu022ez79n3cg https://status.eidohealthcare.com/maintenance/cmo1hrz06004tu022ez79n3cg Email Delivery Disruption Type: Incident Affected Components: London, Australia Apr 13, 10:14:13 GMT+0 - Investigating - We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links. As a workaround, please use SMS where available. We are investigating the issue with our provider and will provide updates as soon as possible. Apr 13, 11:12:56 GMT+0 - Identified - We are continuing to work on a fix for this incident. The email provider are investigating. Apr 13, 13:25:53 GMT+0 - Monitoring - The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue. Type: Incident

Affected Components: ,

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>10:14:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links. As a workaround, please use SMS where available. We are investigating the issue with our provider and will provide updates as soon as possible..</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>11:12:56</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. The email provider are investigating. .</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>13:25:53</var> GMT+0</small><br><strong>Monitoring</strong> - The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue..</p> ]]> Mon, 13 Apr 2026 10:14:13 +0000 https://status.eidohealthcare.com/incident/cmnx1ckpo0135trd0zk9lac43 https://status.eidohealthcare.com/incident/cmnx1ckpo0135trd0zk9lac43 Scheduled Maintenance (UK) Type: Maintenance Duration: 2 hours Affected Components: London Apr 9, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 9, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 9, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 9 Apr 2026 17:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmnri3wa801hh13e05j1u36ds https://status.eidohealthcare.com/maintenance/cmnri3wa801hh13e05j1u36ds Scheduled Maintenance (UK) Type: Maintenance Duration: 2 hours Affected Components: London Apr 7, 17:00:00 GMT+0 - Identified - We are planning to deploy updates to the HL7 Translators. Apr 7, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 7, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning to deploy updates to the HL7 Translators..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 7 Apr 2026 17:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmnhjb6jz0a2hr76z4v4b833k https://status.eidohealthcare.com/maintenance/cmnhjb6jz0a2hr76z4v4b833k Digital Consent Suite v7.0.7 Patch Deployment Type: Maintenance Duration: 4 hours and 45 minutes Affected Components: London, , Australia, Digital Consent → Mar 25, 22:45:00 GMT+0 - Completed - Maintenance has completed successfully Mar 25, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 25, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours and 45 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>22:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 25 Mar 2026 18:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmn30ye3p114f8djbd14cssnt https://status.eidohealthcare.com/maintenance/cmn30ye3p114f8djbd14cssnt Inform Consent Suite v7.0.6 Patch Deployment (Australia) Type: Maintenance Duration: 4 hours Affected Components: Australia Mar 11, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 11, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Mar 2026 18:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmmkkvekc0avytc376oprf9t7 https://status.eidohealthcare.com/maintenance/cmmkkvekc0avytc376oprf9t7 Inform Consent Suite v7.0.6 Patch Deployment (UK) Type: Maintenance Duration: 4 hours Affected Components: London Mar 11, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 11, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Mar 2026 18:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmmkkxocm00rrdx8d2t5wapy9 https://status.eidohealthcare.com/maintenance/cmmkkxocm00rrdx8d2t5wapy9 Inform Consent Suite - India isn't accessible at the moment (automated) Type: Incident Duration: 2 hours and 50 minutes Mar 10, 08:11:26 GMT+0 - Investigating - Inform Consent Suite - India cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 10, 11:01:50 GMT+0 - Resolved - This region is no longer serviced. The infrastructure has been completely removed. Type: Incident

Duration: 2 hours and 50 minutes

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>08:11:26</var> GMT+0</small><br><strong>Investigating</strong> - Inform Consent Suite - India cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:01:50</var> GMT+0</small><br><strong>Resolved</strong> - This region is no longer serviced. The infrastructure has been completely removed. .</p> ]]> Tue, 10 Mar 2026 08:11:26 +0000 https://status.eidohealthcare.com/incident/cmmkbzp0o08rgedsgwogatch6 https://status.eidohealthcare.com/incident/cmmkbzp0o08rgedsgwogatch6 Scheduled Maintenance (UK) Type: Maintenance Duration: 2 hours Affected Components: London Feb 23, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 23, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 23, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Mon, 23 Feb 2026 18:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmltfbhde02vt13amk75e7yt5 https://status.eidohealthcare.com/maintenance/cmltfbhde02vt13amk75e7yt5 Scheduled Maintenance (India) Type: Maintenance Duration: 2 hours Feb 23, 12:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 23, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully Feb 23, 12:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>12:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Mon, 23 Feb 2026 12:30:00 +0000 https://status.eidohealthcare.com/maintenance/cmltfae6f02tw2qkufzeflz77 https://status.eidohealthcare.com/maintenance/cmltfae6f02tw2qkufzeflz77 Scheduled Maintenance (Australia) Type: Maintenance Duration: 2 hours Affected Components: Australia Feb 23, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 23, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 23, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Mon, 23 Feb 2026 08:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmltf8z2w03wlgoe2pdque0ux https://status.eidohealthcare.com/maintenance/cmltf8z2w03wlgoe2pdque0ux Scheduled Maintenance (ICS) Type: Maintenance Duration: 4 hours Affected Components: London, , Australia, Digital Consent → Feb 11, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 11, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 11, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 11 Feb 2026 18:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmlgatn1r12ouwih62ix2g142 https://status.eidohealthcare.com/maintenance/cmlgatn1r12ouwih62ix2g142 Scheduled Maintenance (UK) Type: Maintenance Duration: 2 hours Affected Components: London Feb 4, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 4, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 4, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 4 Feb 2026 18:00:00 +0000 https://status.eidohealthcare.com/maintenance/cml6ewgrc02vu10kt4phvit3g https://status.eidohealthcare.com/maintenance/cml6ewgrc02vu10kt4phvit3g Incorrect expiry dates displaying on PDFs for some customers Type: Incident Duration: 2 hours and 32 minutes Affected Components: London, Australia, , Canada, Patient Information PDF Download Centre → Jan 28, 11:23:32 GMT+0 - Investigating - We are currently investigating an incident where the content expiry date is not displaying the correct value for some customers. Jan 28, 11:55:09 GMT+0 - Identified - We've identified the cause of the issue, and have determined this only affects sub-organisations. We are working on a fix. Jan 28, 13:55:42 GMT+0 - Resolved - We have deployed a fix and confirmed this issue has been resolved. Type: Incident

Duration: 2 hours and 32 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>11:23:32</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where the content expiry date is not displaying the correct value for some customers..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>11:55:09</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause of the issue, and have determined this only affects sub-organisations. We are working on a fix..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>13:55:42</var> GMT+0</small><br><strong>Resolved</strong> - We have deployed a fix and confirmed this issue has been resolved..</p> ]]> Wed, 28 Jan 2026 11:23:32 +0000 https://status.eidohealthcare.com/incident/cmkxxstck08hw5svda2ub0qtn https://status.eidohealthcare.com/incident/cmkxxstck08hw5svda2ub0qtn Scheduled Maintenance (UK) Type: Maintenance Duration: 4 hours Affected Components: London Jan 14, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 14, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 14, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 14 Jan 2026 18:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmkdymouy02p99kli1xsmhcxp https://status.eidohealthcare.com/maintenance/cmkdymouy02p99kli1xsmhcxp Inform Consent Suite v7.0.4 Patch Deployment Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: London, , Australia, Digital Consent → Dec 17, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 17, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 17, 19:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 17</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 17 Dec 2025 18:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmj6ya6uh06mq1feq2rtpcxfi https://status.eidohealthcare.com/maintenance/cmj6ya6uh06mq1feq2rtpcxfi Inform Consent Suite v7 Major Release Deployment (UK) Type: Maintenance Duration: 2 hours Affected Components: London Dec 10, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 10, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 10, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 10 Dec 2025 18:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmipqnnbm05yj2odf2vn6lrs0 https://status.eidohealthcare.com/maintenance/cmipqnnbm05yj2odf2vn6lrs0 Inform Consent Suite v7 Major Release Deployment (India) Type: Maintenance Duration: 2 hours Dec 10, 12:30:01 GMT+0 - Identified - Maintenance is now in progress Dec 10, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 10, 12:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>12:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 10 Dec 2025 12:30:00 +0000 https://status.eidohealthcare.com/maintenance/cmipqh6sl00124jt8odurr7e5 https://status.eidohealthcare.com/maintenance/cmipqh6sl00124jt8odurr7e5 Inform Consent Suite v7 Major Release Deployment (Australia) Type: Maintenance Duration: 2 hours Affected Components: Australia Dec 10, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 10, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 10, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 10 Dec 2025 08:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmipqdvic00oo6a289lwj6pgg https://status.eidohealthcare.com/maintenance/cmipqdvic00oo6a289lwj6pgg Major outage with the download centre Type: Incident Duration: 44 minutes Affected Components: Australia, London, Canada Dec 5, 08:53:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 5, 09:17:44 GMT+0 - Identified - We've identified the cause of the issue, the outage was the result of a garbled response being received from our service desk provider for the links to our terms/policies, the garbled XML then caused that upstream outage to cascade. Dec 5, 09:37:13 GMT+0 - Resolved - We have added some more graceful error handling to prevent an outage cascade like this in the future, and this incident is now resolved. Type: Incident

Duration: 44 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:53:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:17:44</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause of the issue, the outage was the result of a garbled response being received from our service desk provider for the links to our terms/policies, the garbled XML then caused that upstream outage to cascade..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:37:13</var> GMT+0</small><br><strong>Resolved</strong> - We have added some more graceful error handling to prevent an outage cascade like this in the future, and this incident is now resolved..</p> ]]> Fri, 5 Dec 2025 08:53:00 +0000 https://status.eidohealthcare.com/incident/cmisn2yrs00dxnee73byamvih https://status.eidohealthcare.com/incident/cmisn2yrs00dxnee73byamvih Scheduled Maintenance (UK Sandbox) Type: Maintenance Duration: 2 hours Affected Components: London Nov 28, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time on all HL7 Translators on UK Sandbox. The service won't be available for approximately an hour. For the avoidance of any doubt, this will NOT affect UK Production HL7 Translators. Nov 28, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 28, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time on all HL7 Translators on UK Sandbox. The service won't be available for approximately an hour. For the avoidance of any doubt, this will NOT affect UK Production HL7 Translators. .</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 28</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 28 Nov 2025 07:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmihjsvwg010wxykttrn2207n https://status.eidohealthcare.com/maintenance/cmihjsvwg010wxykttrn2207n Inform Consent Suite - Australia isn't accessible at the moment (automated) Type: Incident Duration: 1 minute Affected Components: Australia Nov 18, 11:48:48 GMT+0 - Investigating - Inform Consent Suite - Australia cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 11:49:51 GMT+0 - Resolved - Inform Consent Suite - Australia is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:48:48</var> GMT+0</small><br><strong>Investigating</strong> - Inform Consent Suite - Australia cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:49:51</var> GMT+0</small><br><strong>Resolved</strong> - Inform Consent Suite - Australia is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 11:48:48 +0000 https://status.eidohealthcare.com/incident/cmi4ifu7602c65x3ip9lo4vmz https://status.eidohealthcare.com/incident/cmi4ifu7602c65x3ip9lo4vmz Major outage at Cloudflare causing service disruption Type: Incident Duration: 3 hours and 14 minutes Affected Components: EIDO Corporate Website, London, , Australia, Digital Consent → Nov 18, 14:58:43 GMT+0 - Resolved - This incident appears to be resolved. <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7> Nov 18, 11:45:00 GMT+0 - Investigating - This incident is ongoing. Nov 18, 12:10:00 GMT+0 - Monitoring - Service appears to be returning to normal, although the incident on Cloudflare's status page is still showing as under investigation: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7> Type: Incident

Duration: 3 hours and 14 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:58:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident appears to be resolved. <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:45:00</var> GMT+0</small><br><strong>Investigating</strong> - This incident is ongoing..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:10:00</var> GMT+0</small><br><strong>Monitoring</strong> - Service appears to be returning to normal, although the incident on Cloudflare's status page is still showing as under investigation: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>.</p> ]]> Tue, 18 Nov 2025 11:45:00 +0000 https://status.eidohealthcare.com/incident/cmi4jj1zo029b31s0sokh8wui https://status.eidohealthcare.com/incident/cmi4jj1zo029b31s0sokh8wui Scheduled Maintenance (UK) Type: Maintenance Duration: 2 hours Affected Components: London Oct 15, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 15, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 15, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 15 Oct 2025 17:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmgqaxygq028l10v8pj76okxf https://status.eidohealthcare.com/maintenance/cmgqaxygq028l10v8pj76okxf Scheduled Maintenance (India) Type: Maintenance Duration: 2 hours Oct 15, 12:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 15, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully Oct 15, 12:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>12:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 15 Oct 2025 12:30:00 +0000 https://status.eidohealthcare.com/maintenance/cmgqax2fp02glcz798i7wk2gv https://status.eidohealthcare.com/maintenance/cmgqax2fp02glcz798i7wk2gv Scheduled Maintenance (Australia) Type: Maintenance Duration: 2 hours Affected Components: Australia Oct 15, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 15, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Oct 15, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 15 Oct 2025 08:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmgqavztc05kfseykva3yry53 https://status.eidohealthcare.com/maintenance/cmgqavztc05kfseykva3yry53 Inform Consent Suite v6.7.14 Patch Deployment Type: Maintenance Duration: 2 hours Affected Components: London, , Australia, Digital Consent → Oct 8, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 8, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 8, 19:00:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Wed, 8 Oct 2025 17:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmgi8fv2o01qiyufk4qpbsz9n https://status.eidohealthcare.com/maintenance/cmgi8fv2o01qiyufk4qpbsz9n Inform Consent Suite v6.7.14 Patch Deployment (India) Type: Maintenance Duration: 2 hours Oct 8, 12:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 8, 12:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 8, 14:30:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>12:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Wed, 8 Oct 2025 12:30:00 +0000 https://status.eidohealthcare.com/maintenance/cmghortec00c6nyb1l8pyiph9 https://status.eidohealthcare.com/maintenance/cmghortec00c6nyb1l8pyiph9 Inform Consent Suite v6.7.14 Patch Deployment (Australia) Type: Maintenance Duration: 2 hours Affected Components: Australia Oct 8, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 8, 10:00:00 GMT+0 - Completed - Maintenance is now in progress Oct 8, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 8 Oct 2025 08:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmghomus700qx3qhvq4uymevs https://status.eidohealthcare.com/maintenance/cmghomus700qx3qhvq4uymevs Scheduled Maintenance (UK) Type: Maintenance Duration: 2 hours Affected Components: London Oct 7, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 7, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 19:00:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Tue, 7 Oct 2025 17:00:00 +0000 https://status.eidohealthcare.com/maintenance/cmggixdgy00mhjtd6kec2lpaa https://status.eidohealthcare.com/maintenance/cmggixdgy00mhjtd6kec2lpaa Email to patient feature fails when attaching multiple PDF documents Type: Incident Duration: 3 days, 21 hours and 51 minutes Affected Components: Australia, , London, Digital Consent → Sep 1, 10:50:18 GMT+0 - Investigating - We are currently investigating this incident. Sep 5, 08:41:36 GMT+0 - Resolved - The patch release last night has resolved this issue. Sep 1, 11:02:39 GMT+0 - Identified - We have identified the cause of the issue and are working on a fix which should be included in the next patch release. In the meantime, we ask that customers send individual emails for each PDF attachment as needed and we apologise for any inconvenience caused while we work to resolve this. Type: Incident

Duration: 3 days, 21 hours and 51 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>10:50:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>08:41:36</var> GMT+0</small><br><strong>Resolved</strong> - The patch release last night has resolved this issue..</p> <p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>11:02:39</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of the issue and are working on a fix which should be included in the next patch release. In the meantime, we ask that customers send individual emails for each PDF attachment as needed and we apologise for any inconvenience caused while we work to resolve this..</p> ]]> Mon, 1 Sep 2025 10:50:18 +0000 https://status.eidohealthcare.com/incident/cmf10061u00071ze0lsduy2ep https://status.eidohealthcare.com/incident/cmf10061u00071ze0lsduy2ep Missing laterality option for some lateral procedures Type: Incident Duration: 23 hours and 7 minutes Affected Components: London Aug 5, 16:37:02 GMT+0 - Identified - We've identified the cause of the issue and are working on a fix. Aug 5, 15:35:11 GMT+0 - Investigating - We are currently investigating this incident. Aug 6, 14:41:45 GMT+0 - Resolved - This issue has been resolved. Any customers who are still seeing issues please log out of the dashboard and back in to pull the latest procedure list. Type: Incident

Duration: 23 hours and 7 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>16:37:02</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause of the issue and are working on a fix..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>15:35:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>14:41:45</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved. Any customers who are still seeing issues please log out of the dashboard and back in to pull the latest procedure list..</p> ]]> Tue, 5 Aug 2025 15:35:11 +0000 https://status.eidohealthcare.com/incident/cmdypaixx0080kgdoq1hbxwaq https://status.eidohealthcare.com/incident/cmdypaixx0080kgdoq1hbxwaq Inform PDF Download Centre is down Type: Incident Duration: 30 minutes Affected Components: Australia, London, Canada, , Patient Information PDF Download Centre → Aug 4, 10:49:29 GMT+0 - Monitoring - Service has been restored and we are investigating the root cause. Aug 4, 10:40:12 GMT+0 - Investigating - We are currently investigating this incident. Aug 4, 11:10:08 GMT+0 - Resolved - The issue appears to have been caused by an index failure on the admin server leading to a cascade of the regional nodes. The upcoming upgrade of this system will address this and other issues. Type: Incident

Duration: 30 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:49:29</var> GMT+0</small><br><strong>Monitoring</strong> - Service has been restored and we are investigating the root cause..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:40:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>11:10:08</var> GMT+0</small><br><strong>Resolved</strong> - The issue appears to have been caused by an index failure on the admin server leading to a cascade of the regional nodes. The upcoming upgrade of this system will address this and other issues..</p> ]]> Mon, 4 Aug 2025 10:40:12 +0000 https://status.eidohealthcare.com/incident/cmdwzbbjo009bjeooelmp8k1o https://status.eidohealthcare.com/incident/cmdwzbbjo009bjeooelmp8k1o Some consent forms may display non-English content for some customers Type: Incident Duration: 28 days, 18 hours and 23 minutes Affected Components: Australia, London Jun 18, 14:25:13 GMT+0 - Monitoring - We are currently investigating this incident as a high priority. If any customers experience this issue please email \[support@eidohealthcare.com\](mailto:support@eidohealthcare.com) for assistance. Jun 18, 15:27:23 GMT+0 - Monitoring - We have determined this issue appears to only have affected a single procedure: Local Anaesthetic (A03), and appears to be related to a bug in the publication flow. We have re-published this content and the issue should now be resolved, however we are continuing our investigation to determine the root cause and have temporarily disabled the publication workflow while we do so. Further updates will be posted to this incident. Jul 17, 08:48:08 GMT+0 - Resolved - Last night's deployment resolved the issue with the publication flow and this issue is now resolved. Type: Incident

Duration: 28 days, 18 hours and 23 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>14:25:13</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently investigating this incident as a high priority. If any customers experience this issue please email \[support@eidohealthcare.com\](mailto:support@eidohealthcare.com) for assistance..</p> <p><small>Jun <var data-var='date'> 18</var>, <var data-var='time'>15:27:23</var> GMT+0</small><br><strong>Monitoring</strong> - We have determined this issue appears to only have affected a single procedure: Local Anaesthetic (A03), and appears to be related to a bug in the publication flow. We have re-published this content and the issue should now be resolved, however we are continuing our investigation to determine the root cause and have temporarily disabled the publication workflow while we do so. Further updates will be posted to this incident..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>08:48:08</var> GMT+0</small><br><strong>Resolved</strong> - Last night's deployment resolved the issue with the publication flow and this issue is now resolved..</p> ]]> Wed, 18 Jun 2025 14:25:13 +0000 https://status.eidohealthcare.com/incident/cmc21nnji001rc0zqx9hljymv https://status.eidohealthcare.com/incident/cmc21nnji001rc0zqx9hljymv Intermittent "site cannot be reached" bug affecting some Chrome and Edge users Type: Incident Duration: 5 days and 10 minutes Affected Components: Australia, London Apr 3, 08:32:48 GMT+0 - Identified - We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a "Site cannot be reached" or "Having trouble loading this page" error. The current workaround for this issue is to head directly to "<https://uk.eidodigital.com>" (UK customers), "[https://australia.eidodigital.com](https://australia.eidodigital.com/)" (Australia customers), or "<https://india.eidodigital.com>" (India customers) but we are prioritising a resolution. Apr 8, 08:42:36 GMT+0 - Resolved - This issue has now been resolved. Any customers still experiencing the issue are advised to clear their browser cache to ensure the latest version of the application is loaded, and clear the URL path one final time by visiting the links below: * <https://uk.eidodigital.com> (UK customers) * <https://australia.eidodigital.com> (Australia customers) * <https://india.eidodigital.com> (India customers) Type: Incident

Duration: 5 days and 10 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>08:32:48</var> GMT+0</small><br><strong>Identified</strong> - We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a "Site cannot be reached" or "Having trouble loading this page" error. The current workaround for this issue is to head directly to "<https://uk.eidodigital.com>" (UK customers), "[https://australia.eidodigital.com](https://australia.eidodigital.com/)" (Australia customers), or "<https://india.eidodigital.com>" (India customers) but we are prioritising a resolution..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>08:42:36</var> GMT+0</small><br><strong>Resolved</strong> - This issue has now been resolved. Any customers still experiencing the issue are advised to clear their browser cache to ensure the latest version of the application is loaded, and clear the URL path one final time by visiting the links below: * <https://uk.eidodigital.com> (UK customers) * <https://australia.eidodigital.com> (Australia customers) * <https://india.eidodigital.com> (India customers).</p> ]]> Thu, 3 Apr 2025 08:32:48 +0000 https://status.eidohealthcare.com/incident/cm913lpdl00af2f5jip3mvoxe https://status.eidohealthcare.com/incident/cm913lpdl00af2f5jip3mvoxe Custom front covers not displaying Type: Incident Duration: 1 day and 21 minutes Affected Components: Australia Mar 2, 21:09:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 2, 21:30:00 GMT+0 - Resolved - The Australia region does not appear to have been covered by the fix rolled out on Friday. The fix has now been applied to this region's infrastructure and the issue has been resolved. Type: Incident

Duration: 1 day and 21 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>21:09:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Resolved</strong> - The Australia region does not appear to have been covered by the fix rolled out on Friday. The fix has now been applied to this region's infrastructure and the issue has been resolved..</p> ]]> Sun, 2 Mar 2025 21:09:00 +0000 https://status.eidohealthcare.com/incident/cm7sthuih001l10zteb38t840 https://status.eidohealthcare.com/incident/cm7sthuih001l10zteb38t840 Custom front covers not displaying Type: Incident Duration: 1 hour and 22 minutes Affected Components: London Feb 28, 09:26:14 GMT+0 - Investigating - We are currently investigating this incident. Feb 28, 09:53:53 GMT+0 - Identified - A fix deployed yesterday afternoon to resolve an issue with low-resolution front covers introduced a bug with the garbage collection which resulted in the front cover background being empty after a set number of covers had been regenerated. We are currently working on rolling out a fix. Feb 28, 10:13:42 GMT+0 - Identified - We are rolling out a fix to all affected customers, full functionality should be restored shortly. Feb 28, 10:48:26 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>09:26:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>09:53:53</var> GMT+0</small><br><strong>Identified</strong> - A fix deployed yesterday afternoon to resolve an issue with low-resolution front covers introduced a bug with the garbage collection which resulted in the front cover background being empty after a set number of covers had been regenerated. We are currently working on rolling out a fix..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>10:13:42</var> GMT+0</small><br><strong>Identified</strong> - We are rolling out a fix to all affected customers, full functionality should be restored shortly..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>10:48:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 28 Feb 2025 09:26:14 +0000 https://status.eidohealthcare.com/incident/cm7okjgns000ofu6mdjjhc558 https://status.eidohealthcare.com/incident/cm7okjgns000ofu6mdjjhc558 Shortcode service is down Type: Incident Duration: 3 hours and 51 minutes Affected Components: London Feb 27, 13:07:18 GMT+0 - Resolved - This incident has been resolved. Feb 27, 09:16:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 27, 10:06:00 GMT+0 - Investigating - Service has been restored, we are still investigating the cause. Feb 27, 13:07:10 GMT+0 - Identified - The service running the shortcode system encountered an error and stopped, and a recent update removed the automated restart of this service in the event of failure. This has now been remedied. Type: Incident

Duration: 3 hours and 51 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>13:07:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>09:16:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>10:06:00</var> GMT+0</small><br><strong>Investigating</strong> - Service has been restored, we are still investigating the cause..</p> <p><small>Feb <var data-var='date'> 27</var>, <var data-var='time'>13:07:10</var> GMT+0</small><br><strong>Identified</strong> - The service running the shortcode system encountered an error and stopped, and a recent update removed the automated restart of this service in the event of failure. This has now been remedied..</p> ]]> Thu, 27 Feb 2025 09:16:00 +0000 https://status.eidohealthcare.com/incident/cm7n68swd000fl7orp3adeag0 https://status.eidohealthcare.com/incident/cm7n68swd000fl7orp3adeag0 Bilingual downloads failing for some customers and documents cannot be printed Type: Incident Duration: 30 minutes Affected Components: London Feb 24, 09:26:28 GMT+0 - Resolved - Both of these issues have now been resolved. Feb 24, 08:56:52 GMT+0 - Investigating - We are currently investigating this incident. Feb 24, 09:01:55 GMT+0 - Investigating - Printing is also currently not working for all documents. We are investigating this urgently. Feb 24, 09:09:17 GMT+0 - Identified - We've identified the issue and are rolling out a fix. Feb 24, 09:13:55 GMT+0 - Monitoring - We have deployed a fix and are monitoring the result. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>09:26:28</var> GMT+0</small><br><strong>Resolved</strong> - Both of these issues have now been resolved..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>08:56:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>09:01:55</var> GMT+0</small><br><strong>Investigating</strong> - Printing is also currently not working for all documents. We are investigating this urgently..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>09:09:17</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue and are rolling out a fix..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>09:13:55</var> GMT+0</small><br><strong>Monitoring</strong> - We have deployed a fix and are monitoring the result..</p> ]]> Mon, 24 Feb 2025 08:56:52 +0000 https://status.eidohealthcare.com/incident/cm7itqa70000ul2xgeudzhc51 https://status.eidohealthcare.com/incident/cm7itqa70000ul2xgeudzhc51 Issue with email sending in Consent Suite Type: Incident Duration: 4 hours and 46 minutes Affected Components: Australia, London Feb 3, 12:09:27 GMT+0 - Investigating - We are aware of an issue sending emails currently via the consent suite. We are investigating this incident and will update once more is known. Feb 3, 12:57:29 GMT+0 - Identified - The issue has been identifed and is relating to a bounce rate threshold with the email sending partner. The team are working to reinstate this service with the partner. In the meantime, we suggest customers use SMS, as this is working as expected. Feb 3, 16:55:51 GMT+0 - Resolved - This incident has been resolved. The partner email provider have reinstated the service. Note that any consent sessions sent to patients during this time will not have been received. We suggest you send these again by going to the patient session summary screen > select "Menu" and then "Resend Link". Type: Incident

Duration: 4 hours and 46 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>12:09:27</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue sending emails currently via the consent suite. We are investigating this incident and will update once more is known. .</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>12:57:29</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identifed and is relating to a bounce rate threshold with the email sending partner. The team are working to reinstate this service with the partner. In the meantime, we suggest customers use SMS, as this is working as expected. .</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>16:55:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The partner email provider have reinstated the service. Note that any consent sessions sent to patients during this time will not have been received. We suggest you send these again by going to the patient session summary screen > select "Menu" and then "Resend Link". .</p> ]]> Mon, 3 Feb 2025 12:09:27 +0000 https://status.eidohealthcare.com/incident/cm6p0d2if001sx3ei0ylyhdxe https://status.eidohealthcare.com/incident/cm6p0d2if001sx3ei0ylyhdxe Login failures reported following the resolution of an earlier incident Type: Incident Duration: 30 minutes Affected Components: London Jan 16, 15:15:00 GMT+0 - Identified - The resolution of the earlier HL7 incident led to a bad image being applied to the production environment in error, causing login failures. Jan 16, 15:19:00 GMT+0 - Monitoring - A known-good image was deployed to the production cluster and we are monitoring the fix. Jan 16, 15:30:00 GMT+0 - Resolved - Service restored. Jan 16, 15:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>15:15:00</var> GMT+0</small><br><strong>Identified</strong> - The resolution of the earlier HL7 incident led to a bad image being applied to the production environment in error, causing login failures..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>15:19:00</var> GMT+0</small><br><strong>Monitoring</strong> - A known-good image was deployed to the production cluster and we are monitoring the fix..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Resolved</strong> - Service restored..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 16 Jan 2025 15:00:00 +0000 https://status.eidohealthcare.com/incident/cm6eux5zf001ib2h2tzh7vep7 https://status.eidohealthcare.com/incident/cm6eux5zf001ib2h2tzh7vep7 Issues with the HL7 connector service reported Type: Incident Duration: 19 minutes Affected Components: London Jan 16, 10:56:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 16, 11:00:00 GMT+0 - Identified - HL7 service connector was restarted by a monitoring service. Jan 16, 11:15:00 GMT+0 - Resolved - HL7 services restored and system is fully operational. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>10:56:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - HL7 service connector was restarted by a monitoring service..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Resolved</strong> - HL7 services restored and system is fully operational..</p> ]]> Thu, 16 Jan 2025 10:56:00 +0000 https://status.eidohealthcare.com/incident/cm6eurh0m001cb2h2yuwr1j9w https://status.eidohealthcare.com/incident/cm6eurh0m001cb2h2yuwr1j9w Some PDF downloads are failing in the Download Centre Type: Incident Duration: 32 minutes Affected Components: London Oct 3, 12:20:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 3, 12:31:43 GMT+0 - Identified - An issue has been found with the most recent system image. We are restoring from a known-good backup. Oct 3, 12:39:59 GMT+0 - Monitoring - We've rolled out the known-good image and are confirming this has resolved the issue. Oct 3, 12:51:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:31:43</var> GMT+0</small><br><strong>Identified</strong> - An issue has been found with the most recent system image. We are restoring from a known-good backup..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:39:59</var> GMT+0</small><br><strong>Monitoring</strong> - We've rolled out the known-good image and are confirming this has resolved the issue..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:51:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 3 Oct 2024 12:20:00 +0000 https://status.eidohealthcare.com/incident/cm1t9kv1m0011md3rvhvqz0lr https://status.eidohealthcare.com/incident/cm1t9kv1m0011md3rvhvqz0lr Document downloads failing in Download Centre Type: Incident Duration: 1 hour and 20 minutes Affected Components: London Feb 15, 10:23:17 GMT+0 - Investigating - We are currently investigating this incident. Feb 15, 10:28:03 GMT+0 - Identified - We've identified the issue as a bad database copy and are restoring a known-working image. Feb 15, 11:42:50 GMT+0 - Resolved - This incident has been resolved. Feb 15, 10:51:40 GMT+0 - Monitoring - We've deployed a fix and are monitoring the result Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:23:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:28:03</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue as a bad database copy and are restoring a known-working image..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>11:42:50</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>10:51:40</var> GMT+0</small><br><strong>Monitoring</strong> - We've deployed a fix and are monitoring the result.</p> ]]> Thu, 15 Feb 2024 10:23:17 +0000 https://status.eidohealthcare.com/incident/clsn2p0ww21551bfn2vo67tfti https://status.eidohealthcare.com/incident/clsn2p0ww21551bfn2vo67tfti Custom procedures showing as non-consentable Type: Incident Duration: 1 day, 22 hours and 12 minutes Affected Components: Australia, London Jan 15, 11:53:31 GMT+0 - Investigating - We are currently investigating this incident. Jan 15, 14:58:42 GMT+0 - Identified - We have replicated and identified the issue. It only affects those customers who are using Custom Procedures and wish to consent for one. There is a manual fix, which is to switch any custom procedures to "consentable" that you with to add onto a consent form. A system wide fix will be deployed during a maintenance window on the evening of 16th January. Jan 17, 10:05:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 22 hours and 12 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>11:53:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>14:58:42</var> GMT+0</small><br><strong>Identified</strong> - We have replicated and identified the issue. It only affects those customers who are using Custom Procedures and wish to consent for one. There is a manual fix, which is to switch any custom procedures to "consentable" that you with to add onto a consent form. A system wide fix will be deployed during a maintenance window on the evening of 16th January..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>10:05:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 15 Jan 2024 11:53:31 +0000 https://status.eidohealthcare.com/incident/clrev9lpk15651baobrdj9u07p https://status.eidohealthcare.com/incident/clrev9lpk15651baobrdj9u07p Document downloads failing Type: Incident Duration: 1 hour and 10 minutes Affected Components: Canada, London, Australia Oct 13, 14:10:37 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 15:21:03 GMT+0 - Resolved - Performance issues have been resolved. Oct 13, 14:17:49 GMT+0 - Investigating - Issue appears to be intermittently affecting requests, but performance has deteriorated significantly, we are continuing to investigate. Oct 13, 14:46:06 GMT+0 - Monitoring - We are adding an additional instance to increase capacity and are monitoring the result. Oct 13, 14:53:00 GMT+0 - Monitoring - The download failures have been resolved but performance is still degraded, we will continue to monitor the situation. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>14:10:37</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>15:21:03</var> GMT+0</small><br><strong>Resolved</strong> - Performance issues have been resolved..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>14:17:49</var> GMT+0</small><br><strong>Investigating</strong> - Issue appears to be intermittently affecting requests, but performance has deteriorated significantly, we are continuing to investigate..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>14:46:06</var> GMT+0</small><br><strong>Monitoring</strong> - We are adding an additional instance to increase capacity and are monitoring the result..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>14:53:00</var> GMT+0</small><br><strong>Monitoring</strong> - The download failures have been resolved but performance is still degraded, we will continue to monitor the situation..</p> ]]> Fri, 13 Oct 2023 14:10:37 +0000 https://status.eidohealthcare.com/incident/clnooruu137820bnn26ge92idu https://status.eidohealthcare.com/incident/clnooruu137820bnn26ge92idu Document downloads failing Type: Incident Duration: 29 minutes Affected Components: Canada, London, Australia Oct 13, 07:09:21 GMT+0 - Investigating - We are currently investigating this incident. Oct 13, 07:17:09 GMT+0 - Identified - We have identified the issue as an index failure in the database and are currently re-indexing. Oct 13, 07:24:13 GMT+0 - Monitoring - Reindex is underway and document downloads are once again working. We are monitoring the situation and verifying all functionality has been restored. Oct 13, 07:38:21 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 29 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>07:09:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>07:17:09</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue as an index failure in the database and are currently re-indexing..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>07:24:13</var> GMT+0</small><br><strong>Monitoring</strong> - Reindex is underway and document downloads are once again working. We are monitoring the situation and verifying all functionality has been restored..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>07:38:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Oct 2023 07:09:21 +0000 https://status.eidohealthcare.com/incident/clno9q3gd16260bdn167mmv98e https://status.eidohealthcare.com/incident/clno9q3gd16260bdn167mmv98e Login failures occurring on the dashboard Type: Incident Duration: 2 hours and 41 minutes Affected Components: Australia Aug 30, 08:41:36 GMT+0 - Resolved - This incident has been resolved. Aug 30, 08:32:04 GMT+0 - Monitoring - An issue with the cluster configuration upgrade has been detected following the recent maintenance upgrade, and the previous known-good configuration has been rolled back which we are monitoring. Aug 30, 06:01:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 2 hours and 41 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>08:41:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>08:32:04</var> GMT+0</small><br><strong>Monitoring</strong> - An issue with the cluster configuration upgrade has been detected following the recent maintenance upgrade, and the previous known-good configuration has been rolled back which we are monitoring..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>06:01:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 30 Aug 2023 06:01:00 +0000 https://status.eidohealthcare.com/incident/cllxgljb60470bqojiav6hjj2 https://status.eidohealthcare.com/incident/cllxgljb60470bqojiav6hjj2 Download Centre is unavailable Type: Incident Duration: 22 minutes Affected Components: Canada, London, Australia Aug 4, 10:08:21 GMT+0 - Investigating - We are currently investigating this incident. Aug 4, 10:11:11 GMT+0 - Identified - We've identified the issue and have rolled out a fix. Aug 4, 10:30:00 GMT+0 - Resolved - This incident has been resolved. Aug 4, 10:11:32 GMT+0 - Monitoring - We are currently monitoring the result of the fix. Type: Incident

Duration: 22 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:08:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:11:11</var> GMT+0</small><br><strong>Identified</strong> - We've identified the issue and have rolled out a fix..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:11:32</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently monitoring the result of the fix..</p> ]]> Fri, 4 Aug 2023 10:08:21 +0000 https://status.eidohealthcare.com/incident/clkwfanyq46140bfn4b0bbty9d https://status.eidohealthcare.com/incident/clkwfanyq46140bfn4b0bbty9d