Mar 19, 18:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 19, 18:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Mar 19, 20:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Mar 4, 18:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Mar 4, 18:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 4, 22:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Feb 28, 18:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Feb 28, 18:00:01 GMT+0
Identified -
Maintenance is now in progress.
Feb 28, 22:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Feb 28, 08:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Feb 28, 08:00:01 GMT+0
Identified -
Maintenance is now in progress.
Feb 28, 15:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Feb 15, 10:23:17 GMT+0
Investigating -
We are currently investigating this incident..
Feb 15, 10:28:03 GMT+0
Identified -
We've identified the issue as a bad database copy and are restoring a known-working image..
Feb 15, 10:51:40 GMT+0
Monitoring -
We've deployed a fix and are monitoring the result.
Feb 15, 11:42:50 GMT+0
Resolved -
This incident has been resolved..
Jan 31, 18:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jan 31, 18:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jan 31, 22:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Jan 16, 18:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jan 16, 18:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jan 16, 21:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Jan 15, 11:53:31 GMT+0
Investigating -
We are currently investigating this incident..
Jan 15, 14:58:42 GMT+0
Identified -
We have replicated and identified the issue. It only affects those customers who are using Custom Procedures and wish to consent for one.
There is a manual fix, which is to switch any custom procedures to "consentable" that you with to add onto a consent form.
A system wide fix will be deployed during a maintenance window on the evening of 16th January..
Jan 17, 10:05:05 GMT+0
Resolved -
This incident has been resolved..
Jan 11, 18:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jan 11, 18:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jan 11, 21:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Nov 9, 18:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Nov 9, 18:00:01 GMT+0
Identified -
Maintenance is now in progress.
Nov 9, 21:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Nov 9, 14:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Nov 9, 14:00:01 GMT+0
Identified -
Maintenance is now in progress.
Nov 9, 20:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Nov 9, 12:30:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Nov 9, 12:30:01 GMT+0
Identified -
Maintenance is now in progress.
Nov 9, 20:30:00 GMT+0
Completed -
Maintenance has completed successfully.
Nov 9, 12:15:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Nov 9, 12:15:01 GMT+0
Identified -
Maintenance is now in progress.
Nov 9, 20:15:00 GMT+0
Completed -
Maintenance has completed successfully.
Oct 17, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time. Please note this will only affect customers with VPN connections / HL7 integrations in the UK & UAE..
Oct 17, 17:00:01 GMT+0
Identified -
Maintenance is now in progress.
Oct 17, 21:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Oct 13, 14:10:37 GMT+0
Investigating -
We are currently investigating this incident..
Oct 13, 15:21:03 GMT+0
Resolved -
Performance issues have been resolved..
Oct 13, 14:17:49 GMT+0
Investigating -
Issue appears to be intermittently affecting requests, but performance has deteriorated significantly, we are continuing to investigate..
Oct 13, 14:46:06 GMT+0
Monitoring -
We are adding an additional instance to increase capacity and are monitoring the result..
Oct 13, 14:53:00 GMT+0
Monitoring -
The download failures have been resolved but performance is still degraded, we will continue to monitor the situation..
Oct 13, 07:09:21 GMT+0
Investigating -
We are currently investigating this incident..
Oct 13, 07:17:09 GMT+0
Identified -
We have identified the issue as an index failure in the database and are currently re-indexing..
Oct 13, 07:24:13 GMT+0
Monitoring -
Reindex is underway and document downloads are once again working. We are monitoring the situation and verifying all functionality has been restored..
Oct 13, 07:38:21 GMT+0
Resolved -
This incident has been resolved..
Oct 12, 17:40:17 GMT+0
Completed -
Maintenance has completed successfully..
Oct 12, 16:25:49 GMT+0
Identified -
Analytics dashboards are down for scheduled maintenance..
Aug 30, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Aug 30, 17:00:01 GMT+0
Identified -
Maintenance is now in progress.
Aug 30, 21:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Aug 30, 08:41:36 GMT+0
Resolved -
This incident has been resolved..
Aug 30, 06:01:00 GMT+0
Investigating -
We are currently investigating this incident..
Aug 30, 08:32:04 GMT+0
Monitoring -
An issue with the cluster configuration upgrade has been detected following the recent maintenance upgrade, and the previous known-good configuration has been rolled back which we are monitoring..
Aug 29, 12:30:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Aug 29, 12:30:01 GMT+0
Identified -
Maintenance is now in progress.
Aug 29, 16:30:00 GMT+0
Completed -
Maintenance has completed successfully.
Aug 29, 10:00:01 GMT+0
Identified -
Maintenance is now in progress.
Aug 29, 14:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Aug 29, 10:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Aug 4, 10:08:21 GMT+0
Investigating -
We are currently investigating this incident..
Aug 4, 10:11:11 GMT+0
Identified -
We've identified the issue and have rolled out a fix..
Aug 4, 10:11:32 GMT+0
Monitoring -
We are currently monitoring the result of the fix..
Aug 4, 10:30:00 GMT+0
Resolved -
This incident has been resolved..
Jul 26, 17:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 26, 18:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Jul 26, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jul 26, 17:52:19 GMT+0
Resolved -
This incident has been resolved..
Jul 26, 13:48:35 GMT+0
Identified -
We've identified the issue and the patch will be deployed in the maintenance window this evening..
Jul 26, 10:46:13 GMT+0
Investigating -
It is currently not possible to complete a compound workflow. Confirmation of consent cannot be taken. The team are investigating and we will post a resolution time once known..
Jul 25, 17:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 25, 19:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Jul 25, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jul 19, 21:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Jul 19, 17:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 19, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jul 18, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jul 18, 17:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 18, 20:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Jul 20, 13:10:36 GMT+0
Resolved -
A patch has been released to improve the load time..
Jul 14, 09:32:37 GMT+0
Investigating -
Some users may experience a slow response when starting a consent form via the dashboard. The consent form will load eventually and can still be completed.
Our team are investigating the source of this issue and will update with more information. .
Jul 13, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jul 13, 17:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 13, 18:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Jul 6, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jul 6, 17:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 6, 22:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Jun 13, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Jun 13, 17:00:00 GMT+0
Identified -
Maintenance is now in progress..
Jun 13, 21:00:00 GMT+0
Completed -
Maintenance has completed successfully..
May 18, 17:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
May 18, 22:00:00 GMT+0
Completed -
Maintenance has completed successfully.
May 18, 17:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 16, 22:33:00 GMT+0
Investigating -
We are currently investigating this incident..
Mar 17, 10:52:53 GMT+0
Identified -
We've identified the issue as being related to a patch rolled out earlier this week, and are working on a resolution..
Mar 17, 13:31:42 GMT+0
Monitoring -
We are rolling out the fix for this issue now, ETA for final resolution is around 30 mins.
Mar 17, 15:08:26 GMT+0
Resolved -
This incident has been resolved..
Mar 15, 18:00:01 GMT+0
Identified -
Maintenance is now in progress.
Mar 15, 19:00:00 GMT+0
Completed -
Maintenance has completed successfully.
Mar 15, 18:00:00 GMT+0
Identified -
We are planning for a scheduled maintenance during that time..
Mar 3, 12:55:01 GMT+0
Investigating -
We are currently investigating this incident..
Mar 3, 13:39:37 GMT+0
Identified -
We have identified the issue and are working on a resolution, as a temporary workaround Digital customers requiring Arabic translations of subscribed documents can find them in the [Inform PDF Download Centre](https://inform.eidosystems.com)..
Mar 3, 22:44:58 GMT+0
Resolved -
This incident has been resolved..
Feb 2, 09:52:21 GMT+0
Investigating -
We are currently investigating this incident..
Feb 2, 10:19:47 GMT+0
Identified -
We've identified the cause of the issue and are rolling out a fix..
Feb 2, 10:26:44 GMT+0
Monitoring -
We implemented a fix and currently monitoring the result..
Feb 2, 10:45:29 GMT+0
Resolved -
The issue has been resolved..
Jan 18, 00:23:00 GMT+0
Investigating -
We are currently investigating this incident..
Jan 18, 08:15:22 GMT+0
Monitoring -
We've identified the issue and have implemented a fix which we are monitoring.
Jan 18, 08:37:15 GMT+0
Resolved -
This issue has been resolved.
Dec 14, 09:44:00 GMT+0
Investigating -
We are currently investigating this incident..
Dec 14, 10:14:00 GMT+0
Identified -
We identified the issue as originating from some misconfigured DNS records, and have implemented a fix.
Dec 14, 10:30:00 GMT+0
Resolved -
The issue has been resolved in all regions..
Nov 21, 09:00:05 GMT+0
Investigating -
We are currently investigating this incident..
Nov 21, 09:11:23 GMT+0
Identified -
We've identified the bad instance and have rolled back to a known-working backup..
Nov 21, 09:12:09 GMT+0
Monitoring -
We are monitoring the reverted instance to confirm the issue has been resolved..
Nov 21, 10:23:34 GMT+0
Resolved -
Issue is resolved.
Sep 15, 17:30:00 GMT+0
Resolved -
We just resolved the issue!.
Sep 14, 12:04:00 GMT+0
Investigating -
We are currently investigating this incident..
Sep 14, 13:22:24 GMT+0
Identified -
We have identified the issue and are working on a resolution.
As a temporary workaround consent validation will be moved to the following working fields:
- Date of birth
- First Name
- Last Name
- Postal Code.
Sep 7, 11:59:00 GMT+0
Resolved -
We just resolved the issue!.
Sep 7, 09:00:21 GMT+0
Investigating -
We are currently investigating this incident..
Sep 7, 09:50:00 GMT+0
Identified -
We have identified the cause of the issue and are working on a hotfix resolution..
Sep 7, 10:33:23 GMT+0
Monitoring -
A hotfix has been rolled out and we are monitoring the result.
Aug 31, 18:55:55 GMT+0
Investigating -
Inform Consent Suite - Australia cannot be accessed at the moment. This incident was created by an automated monitoring service..
Aug 31, 19:38:49 GMT+0
Resolved -
Inform Consent Suite - Australia is now operational! This update was created by an automated monitoring service..
Aug 31, 19:39:30 GMT+0
Resolved -
Inform Consent Suite - India is now operational! This update was created by an automated monitoring service..
Aug 31, 18:55:28 GMT+0
Investigating -
Inform Consent Suite - India cannot be accessed at the moment. This incident was created by an automated monitoring service..
Aug 31, 18:55:01 GMT+0
Investigating -
Inform Consent Suite - Canada cannot be accessed at the moment. This incident was created by an automated monitoring service..
Aug 31, 19:39:04 GMT+0
Resolved -
Inform Consent Suite - Canada is now operational! This update was created by an automated monitoring service..
Jun 21, 06:57:55 GMT+0
Resolved -
Inform Consent Suite - Canada is now operational! This update was created by an automated monitoring service..
Jun 21, 06:57:38 GMT+0
Investigating -
Inform Consent Suite - Canada cannot be accessed at the moment. This incident was created by an automated monitoring service..
Jun 21, 06:53:41 GMT+0
Resolved -
Inform Consent Suite - Canada is now operational! This update was created by an automated monitoring service..
Jun 21, 06:53:18 GMT+0
Investigating -
Inform Consent Suite - Canada cannot be accessed at the moment. This incident was created by an automated monitoring service..
Jun 21, 06:53:35 GMT+0
Resolved -
Inform Consent Suite - Australia is now operational! This update was created by an automated monitoring service..
Jun 21, 06:52:07 GMT+0
Investigating -
Inform Consent Suite - Australia cannot be accessed at the moment. This incident was created by an automated monitoring service..
Jun 21, 06:44:14 GMT+0
Resolved -
Inform Consent Suite - Australia is now operational! This update was created by an automated monitoring service..
Jun 21, 06:42:27 GMT+0
Investigating -
Inform Consent Suite - Australia cannot be accessed at the moment. This incident was created by an automated monitoring service..
Jun 14, 10:42:38 GMT+0
Resolved -
Issue has been resolved.
Jun 14, 10:23:32 GMT+0
Investigating -
We are currently investigating this incident..
Jun 14, 10:27:25 GMT+0
Identified -
We've identified the issue and are implementing a fix.
Jun 14, 10:31:41 GMT+0
Monitoring -
We have implemented a fix and are monitoring the result..
Jun 14, 06:38:00 GMT+0
Investigating -
We are currently investigating this incident.
Jun 14, 07:17:14 GMT+0
Monitoring -
We've identified the cause of the issue and have implemented a fix..
Jun 14, 07:27:49 GMT+0
Resolved -
This issue has been resolved
.