EIDO Healthcare - Login failures reported following the resolution of an earlier incident – Incident details

All systems operational

Login failures reported following the resolution of an earlier incident

Resolved
Major outage
Started 11 months agoLasted 30 minutes

Affected

Inform Consent Suite

Major outage from 3:00 PM to 3:19 PM, Operational from 3:19 PM to 3:30 PM

London

Major outage from 3:00 PM to 3:19 PM, Operational from 3:19 PM to 3:30 PM

Updates
  • Resolved
    Resolved

    Service restored.

  • Monitoring
    Monitoring

    A known-good image was deployed to the production cluster and we are monitoring the fix.

  • Identified
    Identified

    The resolution of the earlier HL7 incident led to a bad image being applied to the production environment in error, causing login failures.

  • Investigating
    Investigating
    We are currently investigating this incident.