Download centre is down

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Major outage

Started over 5 years agoFebruary 15, 2021Lasted about 1 hourFebruary 15, 20219:10:2410:17:02 AMUTC

Affected

Patient Information PDF Download Centre

London

Canada

Updates

Resolved
February 15, 2021 at 10:17:02 AMUTC
Resolved
February 15, 2021 at 10:17:02 AMUTC
New backup restore has resolved the issues.
Monitoring
February 15, 2021 at 10:09:59 AMUTC
Monitoring
February 15, 2021 at 10:09:59 AMUTC
We implemented a fix and currently monitoring the result.
Identified
February 15, 2021 at 9:28:56 AMUTC
Identified
February 15, 2021 at 9:28:56 AMUTC
Hot fix has was not successful, rolling back to a previous version
Monitoring
February 15, 2021 at 9:14:46 AMUTC
Monitoring
February 15, 2021 at 9:14:46 AMUTC
We implemented a fix and currently monitoring the result.
Identified
February 15, 2021 at 9:12:02 AMUTC
Identified
February 15, 2021 at 9:12:02 AMUTC
There was an issue with the database which has been identified, we are rolling back to a know working backup now
Investigating
February 15, 2021 at 9:10:24 AMUTC
Investigating
February 15, 2021 at 9:10:24 AMUTC
We are currently investigating this incident.

Radar Healthcare - Download centre is down – Incident details