Some customers experiencing issues with PDF downloads on older systems

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Partial outage

Started over 5 years agoMarch 10, 2021Lasted about 23 hoursMarch 10, 20212:45:26 PMMarch 11, 20212:06:32 PMUTC

Affected

Patient Information PDF Download Centre

London

Australia

Canada

Updates

Resolved
March 11, 2021 at 2:06:32 PMUTC
Resolved
March 11, 2021 at 2:06:32 PMUTC
This issue has been resolved.
Monitoring
March 11, 2021 at 1:47:45 PMUTC
Monitoring
March 11, 2021 at 1:47:45 PMUTC
We've deployed a fix and are monitoring the result.
Identified
March 11, 2021 at 11:06:05 AMUTC
Identified
March 11, 2021 at 11:06:05 AMUTC
We have identified the issue and are working on a fix. Customers experiencing this issue who have Large Print subscriptions can use Large Print versions of the documents as a temporary workaround.
Investigating
March 10, 2021 at 2:45:26 PMUTC
Investigating
March 10, 2021 at 2:45:26 PMUTC
We are currently investigating this incident.

Radar Healthcare - Some customers experiencing issues with PDF downloads on older systems – Incident details