Radar Healthcare - Some customers experiencing issues with PDF downloads on older systems – Incident details

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Some customers experiencing issues with PDF downloads on older systems

ResolvedPartial outage23 hours 21 minutes

Affected

Patient Information PDF Download Centre

Partial outage from 2:45 PM to 2:06 PM

London

Partial outage from 2:45 PM to 2:06 PM

Australia

Partial outage from 2:45 PM to 2:06 PM

  • ResolvedUTC

    This issue has been resolved.

  • MonitoringUTC

    We've deployed a fix and are monitoring the result.

  • IdentifiedUTC

    We have identified the issue and are working on a fix. Customers experiencing this issue who have Large Print subscriptions can use Large Print versions of the documents as a temporary workaround.

  • InvestigatingUTC

    We are currently investigating this incident.