Radar Healthcare - Issues with PDF downloads – Incident details

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Issues with PDF downloads

Resolved
Partial outage
Started over 3 years agoLasted about 1 hour

Affected

Patient Information PDF Download Centre

Partial outage from 9:00 AM to 10:23 AM

London

Partial outage from 9:00 AM to 10:23 AM

Canada

Partial outage from 9:00 AM to 10:23 AM

Updates
  • Resolved
    UTC
    Resolved

    Issue is resolved

  • Monitoring
    UTC
    Monitoring

    We are monitoring the reverted instance to confirm the issue has been resolved.

  • Identified
    UTC
    Identified

    We've identified the bad instance and have rolled back to a known-working backup.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.