Document downloads failing

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Degraded performance

Started almost 3 years agoOctober 13, 2023Lasted about 1 hourOctober 13, 20232:10:373:21:03 PMUTC

Affected

Patient Information PDF Download Centre

London

Australia

Canada

Updates

Resolved
October 13, 2023 at 3:21:03 PMUTC
Resolved
October 13, 2023 at 3:21:03 PMUTC
Performance issues have been resolved.
Update
October 13, 2023 at 2:53:00 PMUTC
Update
October 13, 2023 at 2:53:00 PMUTC
The download failures have been resolved but performance is still degraded, we will continue to monitor the situation.
Monitoring
October 13, 2023 at 2:46:06 PMUTC
Monitoring
October 13, 2023 at 2:46:06 PMUTC
We are adding an additional instance to increase capacity and are monitoring the result.
Update
October 13, 2023 at 2:17:49 PMUTC
Update
October 13, 2023 at 2:17:49 PMUTC
Issue appears to be intermittently affecting requests, but performance has deteriorated significantly, we are continuing to investigate.
Investigating
October 13, 2023 at 2:10:37 PMUTC
Investigating
October 13, 2023 at 2:10:37 PMUTC
We are currently investigating this incident.

Radar Healthcare - Document downloads failing – Incident details