EIDO Healthcare - Custom procedures showing as non-consentable – Incident details

All systems operational

Custom procedures showing as non-consentable

Resolved
Degraded performance
Started 10 months agoLasted 2 days

Affected

Inform Consent Suite

Degraded performance from 11:53 AM to 10:05 AM

London

Degraded performance from 11:53 AM to 10:05 AM

India

Degraded performance from 11:53 AM to 10:05 AM

Australia

Degraded performance from 11:53 AM to 10:05 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have replicated and identified the issue. It only affects those customers who are using Custom Procedures and wish to consent for one.
    There is a manual fix, which is to switch any custom procedures to "consentable" that you with to add onto a consent form.
    A system wide fix will be deployed during a maintenance window on the evening of 16th January.

  • Investigating
    Investigating

    We are currently investigating this incident.