Radar Healthcare - Custom procedures showing as non-consentable – Incident details

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Custom procedures showing as non-consentable

ResolvedDegraded performance46 hours 11 minutes

Affected

Digital Consent

Degraded performance from 11:53 AM to 10:05 AM

London

Degraded performance from 11:53 AM to 10:05 AM

Australia

Degraded performance from 11:53 AM to 10:05 AM

  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We have replicated and identified the issue. It only affects those customers who are using Custom Procedures and wish to consent for one.
    There is a manual fix, which is to switch any custom procedures to "consentable" that you with to add onto a consent form.
    A system wide fix will be deployed during a maintenance window on the evening of 16th January.

  • InvestigatingUTC

    We are currently investigating this incident.