Document downloads failing in Download Centre

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Partial outage

Started over 2 years agoFebruary 15, 2024Lasted about 1 hourFebruary 15, 202410:23:1711:42:50 AMUTC

Affected

Patient Information PDF Download Centre

London

Updates

Resolved
February 15, 2024 at 11:42:50 AMUTC
Resolved
February 15, 2024 at 11:42:50 AMUTC
This incident has been resolved.
Monitoring
February 15, 2024 at 10:51:40 AMUTC
Monitoring
February 15, 2024 at 10:51:40 AMUTC
We've deployed a fix and are monitoring the result
Identified
February 15, 2024 at 10:28:03 AMUTC
Identified
February 15, 2024 at 10:28:03 AMUTC
We've identified the issue as a bad database copy and are restoring a known-working image.
Investigating
February 15, 2024 at 10:23:17 AMUTC
Investigating
February 15, 2024 at 10:23:17 AMUTC
We are currently investigating this incident.

Radar Healthcare - Document downloads failing in Download Centre – Incident details