EIDO Healthcare - Bilingual downloads failing for some customers and documents cannot be printed – Incident details

All systems operational

Bilingual downloads failing for some customers and documents cannot be printed

Resolved
Major outage
Started 17 days agoLasted 30 minutes

Affected

Inform PDF Download Centre

Partial outage from 8:56 AM to 9:01 AM, Major outage from 9:01 AM to 9:13 AM, Operational from 9:13 AM to 9:26 AM

London

Partial outage from 8:56 AM to 9:01 AM, Major outage from 9:01 AM to 9:13 AM, Operational from 9:13 AM to 9:26 AM

Updates
  • Resolved
    Resolved

    Both of these issues have now been resolved.

  • Monitoring
    Monitoring

    We have deployed a fix and are monitoring the result.

  • Identified
    Identified

    We've identified the issue and are rolling out a fix.

  • Update
    Update

    Printing is also currently not working for all documents. We are investigating this urgently.

  • Investigating
    Investigating
    We are currently investigating this incident.