Radar Healthcare - Bilingual downloads failing for some customers and documents cannot be printed – Incident details

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Bilingual downloads failing for some customers and documents cannot be printed

ResolvedMajor outage29 minutes

Affected

Patient Information PDF Download Centre

Partial outage from 8:56 AM to 9:01 AM, Major outage from 9:01 AM to 9:13 AM, Operational from 9:13 AM to 9:26 AM

London

Partial outage from 8:56 AM to 9:01 AM, Major outage from 9:01 AM to 9:13 AM, Operational from 9:13 AM to 9:26 AM

  • ResolvedUTC

    Both of these issues have now been resolved.

  • MonitoringUTC

    We have deployed a fix and are monitoring the result.

  • IdentifiedUTC

    We've identified the issue and are rolling out a fix.

  • UpdateUTC

    Printing is also currently not working for all documents. We are investigating this urgently.

  • InvestigatingUTC
    We are currently investigating this incident.