EIDO Healthcare - Bilingual downloads failing for some customers and documents cannot be printed – Incident details

Experiencing partially degraded performance

Bilingual downloads failing for some customers and documents cannot be printed

Resolved
Major outage
Started about 1 month agoLasted 30 minutes

Affected

Inform PDF Download Centre

Partial outage from 8:56 AM to 9:01 AM, Major outage from 9:01 AM to 9:13 AM, Operational from 9:13 AM to 9:26 AM

London

Partial outage from 8:56 AM to 9:01 AM, Major outage from 9:01 AM to 9:13 AM, Operational from 9:13 AM to 9:26 AM

Updates
  • Resolved
    Resolved

    Both of these issues have now been resolved.

  • Monitoring
    Monitoring

    We have deployed a fix and are monitoring the result.

  • Identified
    Identified

    We've identified the issue and are rolling out a fix.

  • Update
    Update

    Printing is also currently not working for all documents. We are investigating this urgently.

  • Investigating
    Investigating
    We are currently investigating this incident.