Intermittent "site cannot be reached" bug affecting some Chrome and Edge users - Incident details - Radar Healthcare - Status

EIDO Healthcare are now a part of Radar Healthcare.

Intermittent "site cannot be reached" bug affecting some Chrome and Edge users

Resolved

Degraded performance

Started over 1 year agoApril 03, 2025Lasted 5 daysApril 03, 20258:32:48 AMApril 08, 20258:42:36 AMUTC

Affected

Digital Consent

London

Australia

Updates

Resolved
April 08, 2025 at 8:42:36 AMUTC
Resolved
April 08, 2025 at 8:42:36 AMUTC
This issue has now been resolved. Any customers still experiencing the issue are advised to clear their browser cache to ensure the latest version of the application is loaded, and clear the URL path one final time by visiting the links below:
- https://uk.eidodigital.com (UK customers)
- https://australia.eidodigital.com (Australia customers)
- https://india.eidodigital.com (India customers)
Identified
April 03, 2025 at 8:32:48 AMUTC
Identified
April 03, 2025 at 8:32:48 AMUTC
We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a "Site cannot be reached" or "Having trouble loading this page" error.
The current workaround for this issue is to head directly to "https://uk.eidodigital.com" (UK customers), "https://australia.eidodigital.com" (Australia customers), or "https://india.eidodigital.com" (India customers) but we are prioritising a resolution.