Email to patient feature fails when attaching multiple PDF documents

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Degraded performance

Started about 1 year agoSeptember 01, 2025Lasted 93 hours 51 minutesSeptember 01, 202510:50:18 AMSeptember 05, 20258:41:36 AMUTC

Affected

Digital Consent

London

Australia

Updates

Resolved
September 05, 2025 at 8:41:36 AMUTC
Resolved
September 05, 2025 at 8:41:36 AMUTC
The patch release last night has resolved this issue.
Identified
September 01, 2025 at 11:02:39 AMUTC
Identified
September 01, 2025 at 11:02:39 AMUTC
We have identified the cause of the issue and are working on a fix which should be included in the next patch release.
In the meantime, we ask that customers send individual emails for each PDF attachment as needed and we apologise for any inconvenience caused while we work to resolve this.
Investigating
September 01, 2025 at 10:50:18 AMUTC
Investigating
September 01, 2025 at 10:50:18 AMUTC
We are currently investigating this incident.

Radar Healthcare - Email to patient feature fails when attaching multiple PDF documents – Incident details