Radar Healthcare - Notice history

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Notice history

Aug 2025

Inform Consent Suite v6.7.11 Patch Deployment
  • Completed
    August 28, 2025 at 8:00:00 PMUTC
    Completed
    August 28, 2025 at 8:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 28, 2025 at 5:00:01 PMUTC
    In progress
    August 28, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    August 28, 2025 at 5:00:00 PMUTC
    Planned
    August 28, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v6.7.10 Patch Deployment
  • Completed
    August 19, 2025 at 7:40:00 PMUTC
    Completed
    August 19, 2025 at 7:40:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 19, 2025 at 5:00:01 PMUTC
    In progress
    August 19, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    August 19, 2025 at 5:00:00 PMUTC
    Planned
    August 19, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance (Australia)
  • Completed
    August 19, 2025 at 10:00:00 AMUTC
    Completed
    August 19, 2025 at 10:00:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 19, 2025 at 8:00:01 AMUTC
    In progress
    August 19, 2025 at 8:00:01 AMUTC
    Maintenance is now in progress
  • Planned
    August 19, 2025 at 8:00:00 AMUTC
    Planned
    August 19, 2025 at 8:00:00 AMUTC
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance
  • Completed
    August 06, 2025 at 1:00:00 PMUTC
    Completed
    August 06, 2025 at 1:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 06, 2025 at 12:00:01 PMUTC
    In progress
    August 06, 2025 at 12:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    August 06, 2025 at 12:00:00 PMUTC
    Planned
    August 06, 2025 at 12:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Missing laterality option for some lateral procedures
  • Resolved
    UTC
    Resolved

    This issue has been resolved. Any customers who are still seeing issues please log out of the dashboard and back in to pull the latest procedure list.

  • Identified
    UTC
    Identified

    We've identified the cause of the issue and are working on a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Jul 2025

Inform Consent Suite v6.7.9 Patch Deployment
  • Completed
    July 28, 2025 at 8:00:00 PMUTC
    Completed
    July 28, 2025 at 8:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 28, 2025 at 5:00:01 PMUTC
    In progress
    July 28, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    July 28, 2025 at 5:00:00 PMUTC
    Planned
    July 28, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance (Australia)
  • Completed
    July 28, 2025 at 1:00:00 PMUTC
    Completed
    July 28, 2025 at 1:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 28, 2025 at 10:00:01 AMUTC
    In progress
    July 28, 2025 at 10:00:01 AMUTC
    Maintenance is now in progress
  • Planned
    July 28, 2025 at 10:00:00 AMUTC
    Planned
    July 28, 2025 at 10:00:00 AMUTC
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v6.7.8 Patch Deployment
  • Completed
    July 16, 2025 at 7:15:00 PMUTC
    Completed
    July 16, 2025 at 7:15:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 16, 2025 at 5:00:01 PMUTC
    In progress
    July 16, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    July 16, 2025 at 5:00:00 PMUTC
    Planned
    July 16, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance
  • Completed
    July 03, 2025 at 7:00:00 PMUTC
    Completed
    July 03, 2025 at 7:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    July 03, 2025 at 5:00:01 PMUTC
    In progress
    July 03, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    July 03, 2025 at 5:00:00 PMUTC
    Planned
    July 03, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

Jun 2025

Inform Consent Suite v6.7.7 Patch Deployment
  • Completed
    June 19, 2025 at 7:00:00 PMUTC
    Completed
    June 19, 2025 at 7:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 19, 2025 at 5:00:01 PMUTC
    In progress
    June 19, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    June 19, 2025 at 5:00:00 PMUTC
    Planned
    June 19, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Some consent forms may display non-English content for some customers
  • Resolved
    UTC
    Resolved

    Last night's deployment resolved the issue with the publication flow and this issue is now resolved.

  • Update
    UTC
    Update

    We have determined this issue appears to only have affected a single procedure: Local Anaesthetic (A03), and appears to be related to a bug in the publication flow. We have re-published this content and the issue should now be resolved, however we are continuing our investigation to determine the root cause and have temporarily disabled the publication workflow while we do so. Further updates will be posted to this incident.

  • Monitoring
    UTC
    Monitoring
    We are currently investigating this incident as a high priority. If any customers experience this issue please email [support@eidohealthcare.com](mailto:support@eidohealthcare.com) for assistance.
Scheduled Maintenance
  • Completed
    June 04, 2025 at 6:00:00 PMUTC
    Completed
    June 04, 2025 at 6:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 04, 2025 at 5:00:01 PMUTC
    In progress
    June 04, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    June 04, 2025 at 5:00:00 PMUTC
    Planned
    June 04, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v6.7.6 Patch Deployment
  • Completed
    June 02, 2025 at 7:40:00 PMUTC
    Completed
    June 02, 2025 at 7:40:00 PMUTC
    Maintenance has completed successfully
  • In progress
    June 02, 2025 at 5:00:01 PMUTC
    In progress
    June 02, 2025 at 5:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    June 02, 2025 at 5:00:00 PMUTC
    Planned
    June 02, 2025 at 5:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

Jun 2025 to Aug 2025

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