EIDO Healthcare - Notice history

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EIDO Corporate Website - Operational

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Oct 2023
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EIDO Educate - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2023
Nov 2023
Dec 2023

Notice history

Dec 2023

No notices reported this month

Nov 2023

Scheduled Maintenance - UK Cluster
  • Completed
    November 09, 2023 at 9:00:00 PM
    Completed
    November 09, 2023 at 9:00:00 PM

    Maintenance has completed successfully

  • In progress
    November 09, 2023 at 6:00:01 PM
    In progress
    November 09, 2023 at 6:00:01 PM

    Maintenance is now in progress

  • Planned
    November 09, 2023 at 6:00:00 PM
    Planned
    November 09, 2023 at 6:00:00 PM

    We are planning for a scheduled maintenance during that time.

Scheduled Maintenance - India Cluster
  • Completed
    November 09, 2023 at 8:30:00 PM
    Completed
    November 09, 2023 at 8:30:00 PM

    Maintenance has completed successfully

  • In progress
    November 09, 2023 at 12:30:01 PM
    In progress
    November 09, 2023 at 12:30:01 PM

    Maintenance is now in progress

  • Planned
    November 09, 2023 at 12:30:00 PM
    Planned
    November 09, 2023 at 12:30:00 PM

    We are planning for a scheduled maintenance during that time.

Scheduled Maintenance - Australia Cluster
  • Completed
    November 09, 2023 at 8:15:00 PM
    Completed
    November 09, 2023 at 8:15:00 PM

    Maintenance has completed successfully

  • In progress
    November 09, 2023 at 12:15:01 PM
    In progress
    November 09, 2023 at 12:15:01 PM

    Maintenance is now in progress

  • Planned
    November 09, 2023 at 12:15:00 PM
    Planned
    November 09, 2023 at 12:15:00 PM

    We are planning for a scheduled maintenance during that time.

Oct 2023

Scheduled Maintenance
  • Completed
    October 17, 2023 at 9:00:00 PM
    Completed
    October 17, 2023 at 9:00:00 PM

    Maintenance has completed successfully

  • In progress
    October 17, 2023 at 5:00:01 PM
    In progress
    October 17, 2023 at 5:00:01 PM

    Maintenance is now in progress

  • Planned
    October 17, 2023 at 5:00:00 PM
    Planned
    October 17, 2023 at 5:00:00 PM

    We are planning for a scheduled maintenance during that time. Please note this will only affect customers with VPN connections / HL7 integrations in the UK & UAE.

Document downloads failing
  • Resolved
    Resolved

    Performance issues have been resolved.

  • Update
    Update

    The download failures have been resolved but performance is still degraded, we will continue to monitor the situation.

  • Monitoring
    Monitoring

    We are adding an additional instance to increase capacity and are monitoring the result.

  • Update
    Update

    Issue appears to be intermittently affecting requests, but performance has deteriorated significantly, we are continuing to investigate.

  • Investigating
    Investigating

    We are currently investigating this incident.

Document downloads failing
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Reindex is underway and document downloads are once again working. We are monitoring the situation and verifying all functionality has been restored.

  • Identified
    Identified

    We have identified the issue as an index failure in the database and are currently re-indexing.

  • Investigating
    Investigating

    We are currently investigating this incident.

Analytics dashboards are down for maintenance
  • Completed
    October 12, 2023 at 5:40:17 PM
    Completed
    October 12, 2023 at 5:40:17 PM

    Maintenance has completed successfully.

  • In progress
    October 12, 2023 at 4:25:49 PM
    In progress
    October 12, 2023 at 4:25:49 PM

    Analytics dashboards are down for scheduled maintenance.

Oct 2023 to Dec 2023

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