Radar Healthcare - Incorrect expiry dates displaying on PDFs for some customers – Incident details

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Show current status

Incorrect expiry dates displaying on PDFs for some customers

ResolvedDegraded performance2 hours 32 minutes

Affected

Patient Information PDF Download Centre

Degraded performance from 11:23 AM to 1:55 PM

London

Degraded performance from 11:23 AM to 1:55 PM

Australia

Degraded performance from 11:23 AM to 1:55 PM

  • ResolvedUTC

    We have deployed a fix and confirmed this issue has been resolved.

  • IdentifiedUTC

    We've identified the cause of the issue, and have determined this only affects sub-organisations. We are working on a fix.

  • InvestigatingUTC

    We are currently investigating an incident where the content expiry date is not displaying the correct value for some customers.