Radar Healthcare - Review-Only cover pages being presented to some customers in error – Incident details

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Review-Only cover pages being presented to some customers in error

Resolved
Degraded performance
Started over 3 years agoLasted about 1 hour

Affected

Patient Information PDF Download Centre

Degraded performance from 9:52 AM to 10:45 AM

London

Degraded performance from 9:52 AM to 10:45 AM

Canada

Degraded performance from 9:52 AM to 10:45 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    UTC
    Identified

    We've identified the cause of the issue and are rolling out a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.