Document downloads failing

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Major outage

Started almost 3 years agoOctober 13, 2023Lasted 29 minutesOctober 13, 20237:09:217:38:21 AMUTC

Affected

Patient Information PDF Download Centre

London

Australia

Canada

Updates

Resolved
October 13, 2023 at 7:38:21 AMUTC
Resolved
October 13, 2023 at 7:38:21 AMUTC
This incident has been resolved.
Monitoring
October 13, 2023 at 7:24:13 AMUTC
Monitoring
October 13, 2023 at 7:24:13 AMUTC
Reindex is underway and document downloads are once again working. We are monitoring the situation and verifying all functionality has been restored.
Identified
October 13, 2023 at 7:17:09 AMUTC
Identified
October 13, 2023 at 7:17:09 AMUTC
We have identified the issue as an index failure in the database and are currently re-indexing.
Investigating
October 13, 2023 at 7:09:21 AMUTC
Investigating
October 13, 2023 at 7:09:21 AMUTC
We are currently investigating this incident.

Radar Healthcare - Document downloads failing – Incident details