Custom procedures showing as non-consentable

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Degraded performance

Started over 2 years agoJanuary 15, 2024Lasted 2 daysJanuary 15, 202411:53:31 AMJanuary 17, 202410:05:05 AMUTC

Affected

Digital Consent

London

Australia

Updates

Resolved
January 17, 2024 at 10:05:05 AMUTC
Resolved
January 17, 2024 at 10:05:05 AMUTC
This incident has been resolved.
Identified
January 15, 2024 at 2:58:42 PMUTC
Identified
January 15, 2024 at 2:58:42 PMUTC
We have replicated and identified the issue. It only affects those customers who are using Custom Procedures and wish to consent for one.
There is a manual fix, which is to switch any custom procedures to "consentable" that you with to add onto a consent form.
A system wide fix will be deployed during a maintenance window on the evening of 16th January.
Investigating
January 15, 2024 at 11:53:31 AMUTC
Investigating
January 15, 2024 at 11:53:31 AMUTC
We are currently investigating this incident.

Radar Healthcare - Custom procedures showing as non-consentable – Incident details