Radar Healthcare - Login failures reported following the resolution of an earlier incident – Incident details

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EIDO Healthcare are now a part of Radar Healthcare.

Login failures reported following the resolution of an earlier incident

Resolved
Major outage
Started over 1 year agoLasted 30 minutes

Affected

Digital Consent

Major outage from 3:00 PM to 3:19 PM, Operational from 3:19 PM to 3:30 PM

London

Major outage from 3:00 PM to 3:19 PM, Operational from 3:19 PM to 3:30 PM

Updates
  • Resolved
    UTC
    Resolved

    Service restored.

  • Monitoring
    UTC
    Monitoring

    A known-good image was deployed to the production cluster and we are monitoring the fix.

  • Identified
    UTC
    Identified

    The resolution of the earlier HL7 incident led to a bad image being applied to the production environment in error, causing login failures.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.