Radar Healthcare - Shortcode service is down – Incident details

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Shortcode service is down

ResolvedMajor outage3 hours 51 minutes

Affected

Digital Consent

Major outage from 9:16 AM to 10:06 AM, Operational from 10:06 AM to 1:07 PM

London

Major outage from 9:16 AM to 10:06 AM, Operational from 10:06 AM to 1:07 PM

  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    The service running the shortcode system encountered an error and stopped, and a recent update removed the automated restart of this service in the event of failure. This has now been remedied.

  • UpdateUTC

    Service has been restored, we are still investigating the cause.

  • InvestigatingUTC
    We are currently investigating this incident.