EIDO Healthcare - Shortcode service is down – Incident details

All systems operational

Shortcode service is down

Resolved
Major outage
Started 8 months agoLasted about 4 hours

Affected

Inform Consent Suite

Major outage from 9:16 AM to 10:06 AM, Operational from 10:06 AM to 1:07 PM

London

Major outage from 9:16 AM to 10:06 AM, Operational from 10:06 AM to 1:07 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The service running the shortcode system encountered an error and stopped, and a recent update removed the automated restart of this service in the event of failure. This has now been remedied.

  • Update
    Update

    Service has been restored, we are still investigating the cause.

  • Investigating
    Investigating
    We are currently investigating this incident.