Radar Healthcare - Shortcode service is down – Incident details

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Shortcode service is down

Resolved
Major outage
Started over 1 year agoLasted about 4 hours

Affected

Digital Consent

Major outage from 9:16 AM to 10:06 AM, Operational from 10:06 AM to 1:07 PM

London

Major outage from 9:16 AM to 10:06 AM, Operational from 10:06 AM to 1:07 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    The service running the shortcode system encountered an error and stopped, and a recent update removed the automated restart of this service in the event of failure. This has now been remedied.

  • Update
    UTC
    Update

    Service has been restored, we are still investigating the cause.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.