Custom front covers not displaying

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Degraded performance

Started over 1 year agoFebruary 28, 2025Lasted about 1 hourFebruary 28, 20259:26:1410:48:26 AMUTC

Affected

Patient Information PDF Download Centre

London

Updates

Resolved
February 28, 2025 at 10:48:26 AMUTC
Resolved
February 28, 2025 at 10:48:26 AMUTC
This incident has been resolved.
Update
February 28, 2025 at 10:13:42 AMUTC
Update
February 28, 2025 at 10:13:42 AMUTC
We are rolling out a fix to all affected customers, full functionality should be restored shortly.
Identified
February 28, 2025 at 9:53:53 AMUTC
Identified
February 28, 2025 at 9:53:53 AMUTC
A fix deployed yesterday afternoon to resolve an issue with low-resolution front covers introduced a bug with the garbage collection which resulted in the front cover background being empty after a set number of covers had been regenerated.

We are currently working on rolling out a fix.
Investigating
February 28, 2025 at 9:26:14 AMUTC
Investigating
February 28, 2025 at 9:26:14 AMUTC
We are currently investigating this incident.

Radar Healthcare - Custom front covers not displaying – Incident details