Radar Healthcare - Custom front covers not displaying – Incident details

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Show current status

Custom front covers not displaying

ResolvedDegraded performance1 hour 22 minutes

Affected

Patient Information PDF Download Centre

Degraded performance from 9:26 AM to 10:48 AM

London

Degraded performance from 9:26 AM to 10:48 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We are rolling out a fix to all affected customers, full functionality should be restored shortly.

  • IdentifiedUTC

    A fix deployed yesterday afternoon to resolve an issue with low-resolution front covers introduced a bug with the garbage collection which resulted in the front cover background being empty after a set number of covers had been regenerated.

    We are currently working on rolling out a fix.

  • InvestigatingUTC
    We are currently investigating this incident.