Radar Healthcare - Some consent forms may display non-English content for some customers – Incident details

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EIDO Healthcare are now a part of Radar Healthcare.

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Some consent forms may display non-English content for some customers

ResolvedDegraded performance690 hours 22 minutes

Affected

Digital Consent

Operational from 2:25 PM to 8:48 AM

London

Operational from 2:25 PM to 8:48 AM

Australia

Operational from 2:25 PM to 8:48 AM

  • ResolvedUTC

    Last night's deployment resolved the issue with the publication flow and this issue is now resolved.

  • UpdateUTC

    We have determined this issue appears to only have affected a single procedure: Local Anaesthetic (A03), and appears to be related to a bug in the publication flow. We have re-published this content and the issue should now be resolved, however we are continuing our investigation to determine the root cause and have temporarily disabled the publication workflow while we do so. Further updates will be posted to this incident.

  • MonitoringUTC
    We are currently investigating this incident as a high priority. If any customers experience this issue please email [support@eidohealthcare.com](mailto:support@eidohealthcare.com) for assistance.