Incorrect expiry dates displaying on PDFs for some customers

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Degraded performance

Started 6 months agoJanuary 28, 2026Lasted about 3 hoursJanuary 28, 202611:23:32 AM1:55:42 PMUTC

Affected

Patient Information PDF Download Centre

London

Australia

Canada

Updates

Resolved
January 28, 2026 at 1:55:42 PMUTC
Resolved
January 28, 2026 at 1:55:42 PMUTC
We have deployed a fix and confirmed this issue has been resolved.
Identified
January 28, 2026 at 11:55:09 AMUTC
Identified
January 28, 2026 at 11:55:09 AMUTC
We've identified the cause of the issue, and have determined this only affects sub-organisations. We are working on a fix.
Investigating
January 28, 2026 at 11:23:32 AMUTC
Investigating
January 28, 2026 at 11:23:32 AMUTC
We are currently investigating an incident where the content expiry date is not displaying the correct value for some customers.

Radar Healthcare - Incorrect expiry dates displaying on PDFs for some customers – Incident details