Email Delivery Disruption

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Partial outage

Started 3 months agoApril 13, 2026Lasted 2 daysApril 13, 202610:14:13 AMApril 15, 20263:40:00 PMUTC

Affected

Digital Consent

London

Australia

Updates

Resolved
April 15, 2026 at 3:40:00 PMUTC
Resolved
April 15, 2026 at 3:40:00 PMUTC
This incident has been resolved.
Monitoring
April 13, 2026 at 1:25:53 PMUTC
Monitoring
April 13, 2026 at 1:25:53 PMUTC
The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area.
Thank you for your patience while we worked to resolve this issue.
Identified
April 13, 2026 at 11:12:56 AMUTC
Identified
April 13, 2026 at 11:12:56 AMUTC
We are continuing to work on a fix for this incident.
The email provider are investigating.
Investigating
April 13, 2026 at 10:14:13 AMUTC
Investigating
April 13, 2026 at 10:14:13 AMUTC
We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links.
As a workaround, please use SMS where available.
We are investigating the issue with our provider and will provide updates as soon as possible.

Radar Healthcare - Email Delivery Disruption – Incident details