Download Centre - PDF documents are not downloading - Incident details - Radar Healthcare

EIDO Healthcare are now a part of Radar Healthcare.

Resolved

Major outage

Started 6 days agoJuly 06, 2026Lasted about 3 hours8:35:13 AM12:00:00 PMUTC

Affected

Patient Information PDF Download Centre

London

Australia

Updates

Resolved
July 06, 2026 at 12:00:00 PMUTC
Resolved
July 06, 2026 at 12:00:00 PMUTC
This incident has been resolved.

The investigation identified an incorrectly configured CNAME record associated with a recent nameserver change.
During review, the team discovered that an unintended postfix had been appended to a DNS record responsible for routing traffic between application components and document-generation services.
Remedy introduced at 1pm and monitored. Service back to normal.
Investigating
July 06, 2026 at 8:35:13 AMUTC
Investigating
July 06, 2026 at 8:35:13 AMUTC
We are currently investigating this incident.

Radar Healthcare - Download Centre - PDF documents are not downloading – Incident details