Radar Healthcare - Notice history

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Notice history

View current status

Nov 2023

NOV9
Scheduled Maintenance - UK Cluster
CompletedMaintenance3 hours
  • CompletedNovember 09, 2023 at 9:00:00 PMUTC

    Maintenance has completed successfully

  • In progressNovember 09, 2023 at 6:00:01 PMUTC

    Maintenance is now in progress

  • PlannedNovember 09, 2023 at 6:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

NOV9
Scheduled Maintenance - UAE Cluster
CompletedMaintenance6 hours
  • CompletedNovember 09, 2023 at 8:00:00 PMUTC

    Maintenance has completed successfully

  • In progressNovember 09, 2023 at 2:00:01 PMUTC

    Maintenance is now in progress

  • PlannedNovember 09, 2023 at 2:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

NOV9
Scheduled Maintenance - India Cluster
CompletedMaintenance8 hours
  • CompletedNovember 09, 2023 at 8:30:00 PMUTC

    Maintenance has completed successfully

  • In progressNovember 09, 2023 at 12:30:01 PMUTC

    Maintenance is now in progress

  • PlannedNovember 09, 2023 at 12:30:00 PMUTC

    We are planning for a scheduled maintenance during that time.

NOV9
Scheduled Maintenance - Australia Cluster
CompletedMaintenance8 hours
  • CompletedNovember 09, 2023 at 8:15:00 PMUTC

    Maintenance has completed successfully

  • In progressNovember 09, 2023 at 12:15:01 PMUTC

    Maintenance is now in progress

  • PlannedNovember 09, 2023 at 12:15:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Oct 2023

OCT17
Scheduled Maintenance
CompletedMaintenance4 hours
  • CompletedOctober 17, 2023 at 9:00:00 PMUTC

    Maintenance has completed successfully

  • In progressOctober 17, 2023 at 5:00:01 PMUTC

    Maintenance is now in progress

  • PlannedOctober 17, 2023 at 5:00:00 PMUTC

    We are planning for a scheduled maintenance during that time. Please note this will only affect customers with VPN connections / HL7 integrations in the UK & UAE.

Document downloads failing
ResolvedDegraded performance1 hour 10 minutes
  • ResolvedUTC

    Performance issues have been resolved.

  • UpdateUTC

    The download failures have been resolved but performance is still degraded, we will continue to monitor the situation.

  • MonitoringUTC

    We are adding an additional instance to increase capacity and are monitoring the result.

  • UpdateUTC

    Issue appears to be intermittently affecting requests, but performance has deteriorated significantly, we are continuing to investigate.

  • InvestigatingUTC

    We are currently investigating this incident.

Document downloads failing
ResolvedMajor outage28 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Reindex is underway and document downloads are once again working. We are monitoring the situation and verifying all functionality has been restored.

  • IdentifiedUTC

    We have identified the issue as an index failure in the database and are currently re-indexing.

  • InvestigatingUTC

    We are currently investigating this incident.

OCT12
Analytics dashboards are down for maintenance
CompletedMaintenance1 hour 14 minutes
  • CompletedOctober 12, 2023 at 5:40:17 PMUTC

    Maintenance has completed successfully.

  • In progressOctober 12, 2023 at 4:25:49 PMUTC

    Analytics dashboards are down for scheduled maintenance.

Sep 2023

No notices reported this month

Previous

Sep 2023 to Nov 2023

Next