EIDO Healthcare - Notice history

EIDO Corporate Website - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%
Apr 2025
May 2025
Jun 2025

EIDO Educate - Operational

100% - uptime
Apr 2025 · 100.0%May · 100.0%Jun · 100.0%
Apr 2025
May 2025
Jun 2025

Notice history

Jun 2025

Some consent forms may display non-English content for some customers
  • Update
    Update

    We have determined this issue appears to only have affected a single procedure: Local Anaesthetic (A03), and appears to be related to a bug in the publication flow. We have re-published this content and the issue should now be resolved, however we are continuing our investigation to determine the root cause and have temporarily disabled the publication workflow while we do so. Further updates will be posted to this incident.

  • Monitoring
    Monitoring
    We are currently investigating this incident as a high priority. If any customers experience this issue please email [support@eidohealthcare.com](mailto:support@eidohealthcare.com) for assistance.

Apr 2025

Intermittent "site cannot be reached" bug affecting some Chrome and Edge users
  • Resolved
    Resolved

    This issue has now been resolved. Any customers still experiencing the issue are advised to clear their browser cache to ensure the latest version of the application is loaded, and clear the URL path one final time by visiting the links below:

  • Identified
    Identified

    We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a "Site cannot be reached" or "Having trouble loading this page" error.

    The current workaround for this issue is to head directly to "https://uk.eidodigital.com" (UK customers), "https://australia.eidodigital.com" (Australia customers), or "https://india.eidodigital.com" (India customers) but we are prioritising a resolution.

Apr 2025 to Jun 2025

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