EIDO Healthcare - Notice history

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Notice history

Jun 2025

Inform Consent Suite v6.7.7 Patch Deployment
Scheduled for June 19, 2025 at 5:00:00 PM – 7:00:00 PM about 2 hours
  • Planned
    June 19, 2025 at 5:00:00 PM
    Planned
    June 19, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.
Some consent forms may display non-English content for some customers
  • Update
    Update

    We have determined this issue appears to only have affected a single procedure: Local Anaesthetic (A03), and appears to be related to a bug in the publication flow. We have re-published this content and the issue should now be resolved, however we are continuing our investigation to determine the root cause and have temporarily disabled the publication workflow while we do so. Further updates will be posted to this incident.

  • Monitoring
    Monitoring
    We are currently investigating this incident as a high priority. If any customers experience this issue please email [support@eidohealthcare.com](mailto:support@eidohealthcare.com) for assistance.
Scheduled Maintenance
  • Completed
    June 04, 2025 at 6:00:00 PM
    Completed
    June 04, 2025 at 6:00:00 PM
    Maintenance has completed successfully
  • In progress
    June 04, 2025 at 5:00:01 PM
    In progress
    June 04, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    June 04, 2025 at 5:00:00 PM
    Planned
    June 04, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v6.7.6 Patch Deployment
  • Completed
    June 02, 2025 at 7:40:00 PM
    Completed
    June 02, 2025 at 7:40:00 PM
    Maintenance has completed successfully
  • In progress
    June 02, 2025 at 5:00:01 PM
    In progress
    June 02, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    June 02, 2025 at 5:00:00 PM
    Planned
    June 02, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.

May 2025

Scheduled Maintenance
  • Completed
    May 07, 2025 at 10:30:00 PM
    Completed
    May 07, 2025 at 10:30:00 PM
    Maintenance has completed successfully
  • In progress
    May 07, 2025 at 5:00:01 PM
    In progress
    May 07, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    May 07, 2025 at 5:00:00 PM
    Planned
    May 07, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.

Apr 2025

Scheduled Maintenance
  • Completed
    April 24, 2025 at 7:05:00 PM
    Completed
    April 24, 2025 at 7:05:00 PM
    Maintenance has completed successfully
  • In progress
    April 24, 2025 at 5:00:01 PM
    In progress
    April 24, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    April 24, 2025 at 5:00:00 PM
    Planned
    April 24, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v6.7.5 Patch Deployment
  • Completed
    April 07, 2025 at 6:15:00 PM
    Completed
    April 07, 2025 at 6:15:00 PM
    Maintenance has completed successfully
  • In progress
    April 07, 2025 at 5:00:01 PM
    In progress
    April 07, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    April 07, 2025 at 5:00:00 PM
    Planned
    April 07, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.
Intermittent "site cannot be reached" bug affecting some Chrome and Edge users
  • Resolved
    Resolved

    This issue has now been resolved. Any customers still experiencing the issue are advised to clear their browser cache to ensure the latest version of the application is loaded, and clear the URL path one final time by visiting the links below:

  • Identified
    Identified

    We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a "Site cannot be reached" or "Having trouble loading this page" error.

    The current workaround for this issue is to head directly to "https://uk.eidodigital.com" (UK customers), "https://australia.eidodigital.com" (Australia customers), or "https://india.eidodigital.com" (India customers) but we are prioritising a resolution.

Inform Consent Suite v6.7.4 Patch Deployment
  • Completed
    April 02, 2025 at 8:40:00 PM
    Completed
    April 02, 2025 at 8:40:00 PM
    Maintenance has completed successfully
  • In progress
    April 02, 2025 at 6:00:01 PM
    In progress
    April 02, 2025 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    April 02, 2025 at 6:00:00 PM
    Planned
    April 02, 2025 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.

Apr 2025 to Jun 2025

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