EIDO Healthcare - Notice history

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EIDO Corporate Website - Operational

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Mar 2025
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EIDO Educate - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Notice history

May 2025

Scheduled Maintenance
  • Completed
    May 07, 2025 at 10:30:00 PM
    Completed
    May 07, 2025 at 10:30:00 PM
    Maintenance has completed successfully
  • In progress
    May 07, 2025 at 5:00:01 PM
    In progress
    May 07, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    May 07, 2025 at 5:00:00 PM
    Planned
    May 07, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.

Apr 2025

Scheduled Maintenance
  • Completed
    April 24, 2025 at 7:05:00 PM
    Completed
    April 24, 2025 at 7:05:00 PM
    Maintenance has completed successfully
  • In progress
    April 24, 2025 at 5:00:01 PM
    In progress
    April 24, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    April 24, 2025 at 5:00:00 PM
    Planned
    April 24, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v6.7.5 Patch Deployment
  • Completed
    April 07, 2025 at 6:15:00 PM
    Completed
    April 07, 2025 at 6:15:00 PM
    Maintenance has completed successfully
  • In progress
    April 07, 2025 at 5:00:01 PM
    In progress
    April 07, 2025 at 5:00:01 PM
    Maintenance is now in progress
  • Planned
    April 07, 2025 at 5:00:00 PM
    Planned
    April 07, 2025 at 5:00:00 PM
    We are planning for a scheduled maintenance during that time.
Intermittent "site cannot be reached" bug affecting some Chrome and Edge users
  • Resolved
    Resolved

    This issue has now been resolved. Any customers still experiencing the issue are advised to clear their browser cache to ensure the latest version of the application is loaded, and clear the URL path one final time by visiting the links below:

  • Identified
    Identified

    We have identified an intermittent issue affecting some users on the Google Chrome or Microsoft Edge browsers where the site returns a "Site cannot be reached" or "Having trouble loading this page" error.

    The current workaround for this issue is to head directly to "https://uk.eidodigital.com" (UK customers), "https://australia.eidodigital.com" (Australia customers), or "https://india.eidodigital.com" (India customers) but we are prioritising a resolution.

Inform Consent Suite v6.7.4 Patch Deployment
  • Completed
    April 02, 2025 at 8:40:00 PM
    Completed
    April 02, 2025 at 8:40:00 PM
    Maintenance has completed successfully
  • In progress
    April 02, 2025 at 6:00:01 PM
    In progress
    April 02, 2025 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    April 02, 2025 at 6:00:00 PM
    Planned
    April 02, 2025 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.

Mar 2025

Inform Consent Suite v6.7.3 Patch Deployment
  • Completed
    March 25, 2025 at 8:20:00 PM
    Completed
    March 25, 2025 at 8:20:00 PM
    Maintenance has completed successfully
  • In progress
    March 25, 2025 at 6:00:01 PM
    In progress
    March 25, 2025 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    March 25, 2025 at 6:00:00 PM
    Planned
    March 25, 2025 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v6.7.2 Patch Deployment
  • Completed
    March 19, 2025 at 8:30:00 PM
    Completed
    March 19, 2025 at 8:30:00 PM
    Maintenance has completed successfully
  • In progress
    March 19, 2025 at 6:00:01 PM
    In progress
    March 19, 2025 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    March 19, 2025 at 6:00:00 PM
    Planned
    March 19, 2025 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance
  • Completed
    March 19, 2025 at 6:20:00 AM
    Completed
    March 19, 2025 at 6:20:00 AM
    Maintenance has completed successfully
  • In progress
    March 19, 2025 at 6:00:01 AM
    In progress
    March 19, 2025 at 6:00:01 AM
    Maintenance is now in progress
  • Planned
    March 19, 2025 at 6:00:00 AM
    Planned
    March 19, 2025 at 6:00:00 AM
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance
  • Completed
    March 03, 2025 at 8:00:00 PM
    Completed
    March 03, 2025 at 8:00:00 PM
    Maintenance has completed successfully
  • In progress
    March 03, 2025 at 6:00:01 PM
    In progress
    March 03, 2025 at 6:00:01 PM
    Maintenance is now in progress
  • Planned
    March 03, 2025 at 6:00:00 PM
    Planned
    March 03, 2025 at 6:00:00 PM
    We are planning for a scheduled maintenance during that time.
Custom front covers not displaying
  • Resolved
    Resolved

    The Australia region does not appear to have been covered by the fix rolled out on Friday.

    The fix has now been applied to this region's infrastructure and the issue has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

Mar 2025 to May 2025

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