Radar Healthcare - Notice history

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Notice history

View current status

Feb 2025

Custom front covers not displaying
ResolvedDegraded performance1 hour 22 minutes
  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    We are rolling out a fix to all affected customers, full functionality should be restored shortly.

  • IdentifiedUTC

    A fix deployed yesterday afternoon to resolve an issue with low-resolution front covers introduced a bug with the garbage collection which resulted in the front cover background being empty after a set number of covers had been regenerated.

    We are currently working on rolling out a fix.

  • InvestigatingUTC
    We are currently investigating this incident.
Shortcode service is down
ResolvedMajor outage3 hours 51 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    The service running the shortcode system encountered an error and stopped, and a recent update removed the automated restart of this service in the event of failure. This has now been remedied.

  • UpdateUTC

    Service has been restored, we are still investigating the cause.

  • InvestigatingUTC
    We are currently investigating this incident.
FEB26
Scheduled Maintenance
CompletedMaintenance2 hours
  • CompletedFebruary 26, 2025 at 8:00:00 PMUTC
    Maintenance has completed successfully
  • In progressFebruary 26, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • PlannedFebruary 26, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Bilingual downloads failing for some customers and documents cannot be printed
ResolvedMajor outage29 minutes
  • ResolvedUTC

    Both of these issues have now been resolved.

  • MonitoringUTC

    We have deployed a fix and are monitoring the result.

  • IdentifiedUTC

    We've identified the issue and are rolling out a fix.

  • UpdateUTC

    Printing is also currently not working for all documents. We are investigating this urgently.

  • InvestigatingUTC
    We are currently investigating this incident.
FEB20
Scheduled Maintenance
CompletedMaintenance2 hours
  • CompletedFebruary 20, 2025 at 8:00:00 PMUTC
    Maintenance has completed successfully
  • In progressFebruary 20, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • PlannedFebruary 20, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

Jan 2025

JAN23
Inform Consent Suite v6.7.1 Patch Deployment
CompletedMaintenance3 hours
  • CompletedJanuary 23, 2025 at 9:00:00 PMUTC
    Maintenance has completed successfully
  • In progressJanuary 23, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • PlannedJanuary 23, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Login failures reported following the resolution of an earlier incident
ResolvedMajor outage30 minutes
  • ResolvedUTC

    Service restored.

  • MonitoringUTC

    A known-good image was deployed to the production cluster and we are monitoring the fix.

  • IdentifiedUTC

    The resolution of the earlier HL7 incident led to a bad image being applied to the production environment in error, causing login failures.

  • InvestigatingUTC
    We are currently investigating this incident.
Issues with the HL7 connector service reported
ResolvedPartial outage19 minutes
  • ResolvedUTC

    HL7 services restored and system is fully operational.

  • IdentifiedUTC

    HL7 service connector was restarted by a monitoring service.

  • InvestigatingUTC
    We are currently investigating this incident.
JAN15
Inform Consent Suite v6.7 Release Deployment
CompletedMaintenance3 hours
  • CompletedJanuary 15, 2025 at 9:00:00 PMUTC
    Maintenance has completed successfully
  • In progressJanuary 15, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • PlannedJanuary 15, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

Dec 2024

DEC5
Scheduled Maintenance
CompletedMaintenance1 hour
  • CompletedDecember 05, 2024 at 7:00:00 PMUTC
    Maintenance has completed successfully
  • In progressDecember 05, 2024 at 6:00:01 PMUTC
    Maintenance is now in progress
  • PlannedDecember 05, 2024 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
DEC4
Inform Consent Suite v6.6.2 Patch Deployment
CompletedMaintenance1 hour 30 minutes
  • CompletedDecember 04, 2024 at 7:30:00 PMUTC
    Maintenance has completed successfully
  • In progressDecember 04, 2024 at 6:00:01 PMUTC
    Maintenance is now in progress
  • PlannedDecember 04, 2024 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
DEC4
Scheduled Maintenance
CompletedMaintenance2 hours 30 minutes
  • CompletedDecember 04, 2024 at 9:00:00 AMUTC
    Maintenance has completed successfully
  • In progressDecember 04, 2024 at 6:30:01 AMUTC
    Maintenance is now in progress
  • PlannedDecember 04, 2024 at 6:30:00 AMUTC
    We are planning for a scheduled maintenance during that time.

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Dec 2024 to Feb 2025

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