Radar Healthcare - Notice history

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Notice history

Oct 2023

Scheduled Maintenance
  • Completed
    October 17, 2023 at 9:00:00 PMUTC
    Completed
    October 17, 2023 at 9:00:00 PMUTC

    Maintenance has completed successfully

  • In progress
    October 17, 2023 at 5:00:01 PMUTC
    In progress
    October 17, 2023 at 5:00:01 PMUTC

    Maintenance is now in progress

  • Planned
    October 17, 2023 at 5:00:00 PMUTC
    Planned
    October 17, 2023 at 5:00:00 PMUTC

    We are planning for a scheduled maintenance during that time. Please note this will only affect customers with VPN connections / HL7 integrations in the UK & UAE.

Document downloads failing
  • Resolved
    UTC
    Resolved

    Performance issues have been resolved.

  • Update
    UTC
    Update

    The download failures have been resolved but performance is still degraded, we will continue to monitor the situation.

  • Monitoring
    UTC
    Monitoring

    We are adding an additional instance to increase capacity and are monitoring the result.

  • Update
    UTC
    Update

    Issue appears to be intermittently affecting requests, but performance has deteriorated significantly, we are continuing to investigate.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Document downloads failing
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Reindex is underway and document downloads are once again working. We are monitoring the situation and verifying all functionality has been restored.

  • Identified
    UTC
    Identified

    We have identified the issue as an index failure in the database and are currently re-indexing.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Analytics dashboards are down for maintenance
  • Completed
    October 12, 2023 at 5:40:17 PMUTC
    Completed
    October 12, 2023 at 5:40:17 PMUTC

    Maintenance has completed successfully.

  • In progress
    October 12, 2023 at 4:25:49 PMUTC
    In progress
    October 12, 2023 at 4:25:49 PMUTC

    Analytics dashboards are down for scheduled maintenance.

Sep 2023

No notices reported this month

Aug 2023

Scheduled Maintenance
  • Completed
    August 30, 2023 at 9:00:00 PMUTC
    Completed
    August 30, 2023 at 9:00:00 PMUTC

    Maintenance has completed successfully

  • In progress
    August 30, 2023 at 5:00:01 PMUTC
    In progress
    August 30, 2023 at 5:00:01 PMUTC

    Maintenance is now in progress

  • Planned
    August 30, 2023 at 5:00:00 PMUTC
    Planned
    August 30, 2023 at 5:00:00 PMUTC

    We are planning for a scheduled maintenance during that time.

Login failures occurring on the dashboard
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    An issue with the cluster configuration upgrade has been detected following the recent maintenance upgrade, and the previous known-good configuration has been rolled back which we are monitoring.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Scheduled Maintenance
  • Completed
    August 29, 2023 at 2:00:00 PMUTC
    Completed
    August 29, 2023 at 2:00:00 PMUTC

    Maintenance has completed successfully

  • In progress
    August 29, 2023 at 10:00:01 AMUTC
    In progress
    August 29, 2023 at 10:00:01 AMUTC

    Maintenance is now in progress

  • Planned
    August 29, 2023 at 10:00:00 AMUTC
    Planned
    August 29, 2023 at 10:00:00 AMUTC

    We are planning for a scheduled maintenance during that time.

Download Centre is unavailable
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We are currently monitoring the result of the fix.

  • Identified
    UTC
    Identified

    We've identified the issue and have rolled out a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

Aug 2023 to Oct 2023

Next