Radar Healthcare - Notice history

All systems operational

EIDO Healthcare are now a part of Radar Healthcare.

Notice history

Jan 2026

Incorrect expiry dates displaying on PDFs for some customers
  • Resolved
    UTC
    Resolved

    We have deployed a fix and confirmed this issue has been resolved.

  • Identified
    UTC
    Identified

    We've identified the cause of the issue, and have determined this only affects sub-organisations. We are working on a fix.

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident where the content expiry date is not displaying the correct value for some customers.

Scheduled Maintenance (UK)
  • Completed
    January 14, 2026 at 10:00:00 PMUTC
    Completed
    January 14, 2026 at 10:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    January 14, 2026 at 6:00:01 PMUTC
    In progress
    January 14, 2026 at 6:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    January 14, 2026 at 6:00:00 PMUTC
    Planned
    January 14, 2026 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.

Dec 2025

Inform Consent Suite v7.0.4 Patch Deployment
  • Completed
    December 17, 2025 at 7:30:00 PMUTC
    Completed
    December 17, 2025 at 7:30:00 PMUTC
    Maintenance has completed successfully
  • In progress
    December 17, 2025 at 6:00:01 PMUTC
    In progress
    December 17, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    December 17, 2025 at 6:00:00 PMUTC
    Planned
    December 17, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v7 Major Release Deployment (UK)
  • Completed
    December 10, 2025 at 8:00:00 PMUTC
    Completed
    December 10, 2025 at 8:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 6:00:01 PMUTC
    In progress
    December 10, 2025 at 6:00:01 PMUTC
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 6:00:00 PMUTC
    Planned
    December 10, 2025 at 6:00:00 PMUTC
    We are planning for a scheduled maintenance during that time.
Inform Consent Suite v7 Major Release Deployment (Australia)
  • Completed
    December 10, 2025 at 10:00:00 AMUTC
    Completed
    December 10, 2025 at 10:00:00 AMUTC
    Maintenance has completed successfully
  • In progress
    December 10, 2025 at 8:00:01 AMUTC
    In progress
    December 10, 2025 at 8:00:01 AMUTC
    Maintenance is now in progress
  • Planned
    December 10, 2025 at 8:00:00 AMUTC
    Planned
    December 10, 2025 at 8:00:00 AMUTC
    We are planning for a scheduled maintenance during that time.
Major outage with the download centre
  • Resolved
    UTC
    Resolved

    We have added some more graceful error handling to prevent an outage cascade like this in the future, and this incident is now resolved.

  • Identified
    UTC
    Identified

    We've identified the cause of the issue, the outage was the result of a garbled response being received from our service desk provider for the links to our terms/policies, the garbled XML then caused that upstream outage to cascade.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Nov 2025

Scheduled Maintenance (UK Sandbox)
  • Completed
    November 28, 2025 at 9:00:00 AMUTC
    Completed
    November 28, 2025 at 9:00:00 AMUTC
    Maintenance has completed successfully
  • In progress
    November 28, 2025 at 7:00:01 AMUTC
    In progress
    November 28, 2025 at 7:00:01 AMUTC
    Maintenance is now in progress
  • Planned
    November 28, 2025 at 7:00:00 AMUTC
    Planned
    November 28, 2025 at 7:00:00 AMUTC

    We are planning for a scheduled maintenance during that time on all HL7 Translators on UK Sandbox. The service won't be available for approximately an hour. For the avoidance of any doubt, this will NOT affect UK Production HL7 Translators.

Inform Consent Suite - Australia isn't accessible at the moment (automated)
  • Resolved
    UTC
    Resolved

    Inform Consent Suite - Australia is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Inform Consent Suite - Australia cannot be accessed at the moment. This incident was created by an automated monitoring service.

Major outage at Cloudflare causing service disruption
  • Resolved
    UTC
    Resolved

    This incident appears to be resolved.

    https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  • Monitoring
    UTC
    Monitoring

    Service appears to be returning to normal, although the incident on Cloudflare's status page is still showing as under investigation: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  • Investigating
    UTC
    Investigating

    This incident is ongoing.

Nov 2025 to Jan 2026

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