EIDO Healthcare - Notice history

Service restored

We implemented a fix and currently monitoring the result.

We've identified the cause and are working on a resolution.

Patch has been successfully rolled out.

Login issue has been resolved. We will separate the bilingual download issue into an incident of it's own for visibility

We've implemented a fix and currently monitoring the result. There is an issue with bilingual documents which is yet to be resolved, but general service is now restored.

Service restored

Service restored in Europe and America servers, same issue identified on Asia-Pacific servers

We've identified the issue and have restored partial service, however login links are still experiencing issues

Service restored

We implemented a fix and currently monitoring the result.

The issue has been resolved.

We implemented a fix and currently monitoring the result.

We've identified a database issue causing the outage and are reverting to a working backup.

Asia Pacific is now operational! This update was created by an automated monitoring service.

This issue has been resolved.

We've deployed a fix and are monitoring the result.

We have identified the issue and are working on a fix. Customers experiencing this issue who have Large Print subscriptions can use Large Print versions of the documents as a temporary workaround.

We've identified the error in the database causing the failure and have resolved the issue.

Issue causing the outage has been resolved.

We implemented a fix and currently monitoring the result.

We have identified the issue and are working on a fix for this incident.